DIC Ambulatory Svc Rep

Requirements:

• High School Diploma or equivalent, required.
• Previous customer service experience, required.
• Working knowledge of computer applications, required.
• Data entry skills (80 keystrokes per minute), required.
• Excellent interpersonal skills. Ability to communicate effectively.

• Those full-time employees hired on or after July 1, 1998 may be required to work every weekend for two years.

• Welcomes incoming patients, family members, visitors and vendors and provides pertinent information. Responds quickly to requests and explains delays, as needed.
• Receives and monitors discharged patients waiting for a vehicle. Secures wheelchairs for patients requiring assistance.
• Performs various receptionist duties and maintains reception area. Addresses and routes mail, deliveries and other items, as required.
• Answers, screens and routes telephone calls. Takes and delivers messages.

• Greets patients and collects required demographic, insurance and referral information.
• Enters data into department computer system.
• Obtains appropriate signatures on medical, legal and financial forms.
• Verifies insurance coverage, referral and pre-certification information with third party carriers for scheduled appointment/procedure.
• Provides patients with pertinent information related to appointment and benefits coverage/financial responsibility.

• Communicates with patients and gathers pre-appointment information.
• Screens patients to ensure physical and safety requirements for specific procedure/testing are met.
• Obtains various pre-appointment patient test results, as required.
• Schedules appointments/procedures and enters information into department computer system.
• Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.
• Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures/tests.
• Prioritizes schedule with consideration of needs/preferences of multiple physicians and departments.
• Communicates appointment time, place and provides detailed preparation instructions to patient.