What are the responsibilities and job description for the Housekeeping Room Attendant position at Northwest Suburbs?
Housekeeping Room Attendant
Hyatt House Schaumburg
1251 American Ln - Schaumburg, IL 60173
Hourly Pay Rate: $16.00 / hour
Schedule & Pay Rate: 8:00 AM - 4:30 PM / Open availability for days
POSITION SUMMARY:
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also address guest requests and problems.
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DUTIES AND RESPONSIBILITIES:
- Enters and prepares the room for cleaning.
- Makes bed.
- Dusts the room and furniture.
- Replenishes guestroom and bath supplies.
- Cleans the bathroom.
- Cleans the closet.
- Vacuums the carpet.
- Checks and secures the rooms.
- Replenish amenities according to the operational standards.
- Deliver and retrieve items on loan to guests, e.g., iron and ironing boards
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning, etc.) as required
- Cleans guest bathroom/bed room/floor corridor.
- Responsible for replenishment of guest complimentary water.
- Responsible for the cleanliness and maintenance of the work area.
- Responsible for the Hotel property in the work area.
- Authorized to enter guest rooms for cleaning and to provide turndown services per requirement.
- Responsible for following the standard operating procedures
- Responsible for achieving and exceeding the guest satisfaction score.
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PREREQUISITES:
Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Experience: Previous hotel-related experience desired.