Workforce Outreach and Intake Specialist

POSITION TITLE: Workforce Outreach and Intake Specialist
Location: WorkSource Whatcom (101 Prospect St., Bellingham, WA)
Reports to: Programs Manager
Type of Position: Full-Time Non-Exempt
Salary: $48,358
Benefits: Full Package Provided

THE POSITION OVERVIEW: This job requires an insightful, pragmatic, and imaginative professional that can:
✓ Be committed in providing value to individuals and the community
✓ Collaborate as an essential team member
✓ Multitask while balancing priorities
✓ Drive an increase in the agency’s volume of businesses and job seekers served (marketing efforts)
✓ Manage inbound inquiries and outbound outreach activities within agency standards
✓ Effortlessly discuss the benefits of a product line and be an active listener

If you see yourself in these attributes, consider a career as a Workforce Outreach and Intake Specialist in the
dynamic field of Workforce Development with the Northwest Workforce Council (NWC). The Workforce Outreach
and Intake Specialist is often the first point of contact for customers, both for businesses seeking workforce
solutions, and for individuals seeking help with a career change, with getting their first job, or with assistance
obtaining skills progression and employment after a lay off. The job requires an individual with curiosity, flexibility,
and drive. If you value your work and its contribution to a healthy community, then this may be a good fit!

Primary Job Functions:

• Explain value and benefits of the Northwest Workforce Council program services to job seekers,

• Boost the market presence of NWC’s business and job seeker services through interfacing with

• Respond to and track incoming inquiries regarding NWC program services in a timely manner.

• Obtain pertinent information from new customers by conducting interviews courteously and

• Process eligibility information and documents efficiently.

• Develop effective outreach and marketing materials that will appeal to potential customers, convey the

• Conduct outreach activities to businesses and job seekers both in-person and digitally.

• Deliver program support and customer services as needed.

• Maintain tracking reports that summarize the outcomes of outreach activities.

Essential Knowledge, Skills and Abilities:

• Strong interpersonal skills, confidence, and ability to stay on message about product line and benefits

• Excellent communication and presentation skills, including the ability to relate, persuade, lead, negotiate

• Operates well with inclusivity and diversity and understanding differences in ability, personality, interests,

• Experience with digital marketing including the Google Ad platform, social media and data analysis.

• Ability to quickly learn, while preserving attention to detail to ensure accuracy and consistency

Northwest Workforce Council Job Description for Workforce Outreach and Intake Specialist Revised 08/2022

• Ability to use customer communication tools or applications, such as Constant Contact, and maintain

• Able to navigate and record information in complex management information systems

• Proficiency with Microsoft Office Suite with emphasis on Excel

• Adaptable and flexible

• The Workforce Outreach and Intake Specialist is a non-exempt, professional position which requires a

• Work is conducted primarily in an office setting and involves travel within the region; employee to

• Valid driver license and a properly licensed and insured automobile available during work hours.

• During the six-month provisional employment period, the applicant must be able to perform the essential

• Consistent with public health agency recommendations, being fully COVID-19 vaccinated is a condition of

• The position requires successful completion of a criminal background check as condition of employment.

• Direct and indirect customer contact is necessary, and the candidate needs to be able to walk, stand

BENEFITS: Salary starts at: $48,358 per year. Excellent benefit package including employer paid employee medical
and vision; employer paid family dental insurance coverage; an employee assistance program; long term disability
insurance; paid vacation and sick leave; eleven paid holidays; and employer funded (@ 7%) 401K retirement plan.
For a more detailed look at NWC’s Benefit Package, please visit www.nwboard.org.

APPLICATION PROCEDURE: To apply, please submit the following to HR@workforcenorthwest.org or by mail to:
Human Resources, Northwest Workforce Council, P.O. Box 2009, Bellingham, WA 98227:
1. Letter of Interest, to include the title and location of the position you are applying for
2. Current Resume
3. Supervisory References (contact information only, minimum three)
4. Detailed Response to the following two questions:

• What is your understanding of the position?

• How are you uniquely qualified for the position?
  

Northwest Workforce Council Job Description for Workforce Outreach and Intake Specialist Revised 08/2022

Only those applications that contain the above required items (1-4) will be considered. It is NWC policy to verify
information contained in all application materials.

Candidates whose qualifications most closely match the desired attributes will be invited to interview at their own
travel expense. The process may include, in addition to an oral interview, a written exercise, a presentation
and/or skills testing.

NWC reserves the right to extend application deadlines and to modify the selection schedule without notice, or to
form eligibility lists for, or make appointments to other NWC positions with similar employment requirements.
Position may be filled immediately and is open until filled.

Northwest Workforce Council is an Equal Opportunity Employer. Auxiliary aids and services are available to
persons with disabilities upon request; send email to HR@workforcenorthwest.org.

Northwest Workforce Council Job Description for Workforce Outreach and Intake Specialist Revised 08/2022