Sales Operations Analyst (CHICAGO)

Job Description

Sales Operations Analyst job description 

Notified is hiring a Sales Operations Analyst to join our Global Sales Organization in our Toronto or Chicago office (hybrid). This is an excellent opportunity to join a growth company who thrives from promoting from within. We are looking for someone with strong experience with Excel, Salesforce and Business Intelligence tools.  If you are a team player with experience supporting a complex sales organization utilizing Salesforce and have strong analytical skills, we encourage you to apply! 

The Sales Operations Analyst will be responsible for reporting and analyzing data related to sales performance, commissions attainment, and other key sales indicators; work with management to determine the requirements for reporting; develop reports utilizing database reporting tools, working to standardize input and output fields across different databases or data sources; interpret database models and data relationships for end users to define requested reports; define and drive processes for maintaining data quality metrics; validate existing sales processes and procedures to ensure integrity and client satisfaction; identify opportunities for increased profitability or efficiency within the business, recommending improvements to management; review sales data to ensure that commissions being paid are accurate based on sales figures.

MAJOR JOB ACCOUNTABILITIES 

Sales Analysis Functions - Report and analyze data related to sales performance, commissions and other key sales indicators while ensuring adherence to established corporate and departmental policies and procedures. 

• Work with management to determine the requirements for reporting (e.g., timeframes, upcoming sales, sales trends, historic performance, etc.)
• Develop reports utilizing database reporting tools, working to standardize input and output fields across different databases or data sources
• Interpret database models and data relationships for end users to define requested reports
• Define and drive processes for maintaining data quality metrics
• Validate existing sales processes and procedures to ensure integrity and client satisfaction
• Identify opportunities for increased profitability or efficiency within the business, recommending improvements to management
• Review sales data to ensure that commissions being paid are accurate based on sales figures
• As needed perform strategic data analysis and research to support business needs by identifying trends and data patterns to utilize for departmental and operational improvements
• Assist in activities related to Sales Training

Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.

• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by managing activities of staff, ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Project Management - Provide leadership and direction on all assigned projects ensuring follow through from beginning to end of project management life cycle.

• Establish standards and strategy for each project
• Identify task force members and assign specific tasks and responsibilities
• Continuously monitor tasks and project assignments; identify and resolve problem
• Develop final report with findings and recommendations for management

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts. 

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Mental and Physical Requirements 

• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned 

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS 

Applicant for this job will be expected to meet the following minimum qualifications. 

Education 

• Bachelor's degree from an accredited college or university with major course work in business administration, finance, or MIS required. Equivalent work experience in a similar position may be substituted for educational requirements

Experience

• Minimum two years analysis, Business Intelligence or Analyst experience.

Technical

• Minimum two years’ experience with database reporting tools (e.g.,Excel, Tableau, PowerBI, etc.) required. Working knowledge of Salesforce, Salesloft or ZoomInfo preferred. 

Other

• Intermediate knowledge of Word and PowerPoint required

ABOUT NOTIFIED

Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. 

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! 

Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

CULTURE AND BENEFITS

At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

EXAMPLE OFFERINGS:

• International work environment – we have offices in 17 countries
• Opportunities for innovation and creativity 
• Hybrid work schedule (office/home) 
• Comprehensive health insurance with localized options
• Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps
• Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night