Field Sales Representative

FIELD SALES REPRESENTATIVE

General Overview:

The purpose of the Field Sales Representative is to:

• To manage opportunities and issues across the entire range of Downhole solutions and to work alongside Area Operations, Sales, Evaluation Engineering and Optimization Teams;
• To increase the penetration of customer spend with accounts respective to the region across all Downhole product solutions;
• Communicate Downhole objectives, business model, and technologies clearly within the customer organization at the upper levels;
• To focus internally within Downhole and with customer executives to ensure a high degree of communication across a wide range of issues focused on Customer Satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign;
• Establish a relationship within the Area's strategic customers and become the focal person and advocate between operations, manufacturing, global account management and the Downhole management team;
• Ensure that effective processes are in place that communicate customer needs and delivery of Downhole products and services;
• To set metrics around performance, account management, training, and profit generating objectives for Downhole;
• Resolve "big" and "small" issues - quick responses - quality work;
• Become a partner with the Downhole Strategic Account Management Team, helping to understand and communicate the customer needs internally;
• Responsibility to become an expert in drilling and bit application and marketing the products & services;
• Evaluate and provide information on the performance of experimental bits, customer complaints, standard product and competitor's products;
• Assist in training and mentoring Sales, Operations, Evaluation Engineering, Hole Opening, and Drilling Dynamics Teams;
• Become an integral part and valuable Leader of the America's O rganization

Primary Responsibilities:

• Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans and activities;
• Facilitate communication with the Teams to ensure clarity around goals, issues, and opportunities;
• To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area;
• Focus regular actions on special relationship initiatives that will take the relationship to the next level;
• To establish consistent communication and develop leverage strategies with NOV Global Accounts;
• To work with the Area Sales Team (including Agents) in building strategies to produce results and generate revenue around all Downhole product solutions;
• Maintain consistent communication with the Americas Evaluation Engineering Manager and Director of Sales concerning issue resolutions and current status of opportunities;
• Maintain strict confidentiality according to internal policy for Area customers ;
• To support the National Oilwell Varco Sales Blueprint and Downhole's Sales Best Practice methodology;
• Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management while always adhering to all HSE requirements;
• Mentor/supervise employees as related to area technical function;
• Monitor tool performance and report trends to product center through periodic reporting or on a case-by-case basis as necessary;
• Manage and coordinate the field test bit program;
• Assist in the PDP process for the assigned area;
• Manage and coordinate the gathering of competitor's performance data;
• Gather and collect bit and downhole information by way of bit records and/or bit-track
• Manage and coordinate the complaint report process;
• Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications;
• Assist in the assembly of case histories and outstanding run reports for internal and external use;
• Promote the technical image of NOV in the local area through membership in industry groups, technical papers and local publications;
• Provide technical applications support to sales through customer visits and Presentations;
• Provide rig site sales assistance.

Technical Skills:

• MS Office Suite
• Ability to utilize Sales Pipeline and other intranet/internet tools to conduct business in an effective manner.

Experience and Education:

A Field Sales Representative requires relevant industry and general business experience, high-level selling experience, and broad technical knowledge regarding Downhole products and service offerings. The position prefers the incumbent to have a minimum of 3 years in a technical sales role and a minimum of 5 years in the industry.

Job Requirements:

• This position will require travel as necessary.
• Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management.
• Adheres to all HSE requirements.