Patient Access Specialist Lead

Overview

Responsible for effecting ongoing quality, productivity, and efficiency in the department. Supports and assists the department leadership in the day-to-day operation of the department from assigning appropriate staff and overseeing the patient access processes. Supports staff as needed. Also responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications

• Education: High School or GED Required. 2 Year / Associate Degree Preferred. Associates Degree in business or related field preferred.
• Experience:
  • Minimum 1 years experience in patient access, registration, billing, cash collections, insurance, or related experience in a medical environment. Experience with patient placement, financial counseling, Main Admitting, Emergency Department preferred.
  • 1 year experience - Ability to successfully complete generic and department specific competency assessment preferred.
• Licensure/Certification: Novant Health revenue cycle university program completed preferred. Related leadership level professional organization certification including but not limited to NAHAM CHAM preferred.
• Additional skills required: Insurance, billing and related regulatory/governing standards, policies, and procedures; ability to use Microsoft Office, registration software, and various other computer applications; application of safety and infection control policies and procedures; ability to develop learning plans, give and receive feedback, and coach and counsel staff; staffing, scheduling; customer feedback and impact on core processes; delegation, team building, decision making, conflict management, change management skills; verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels. Ability to drive/travel to multiple locations/facilities as needed. Ability to lead a group and ensure compliance with all policies and procedures. Scheduling and organization of assigned shift. Identify continuous improvement opportunities throughout the department and individuals within the department.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of ""First Do No Harm"".

Company Description:

Welcome to Novant Health
We are an integrated system of physician practices, hospitals, outpatient centers, and more each element committed to delivering a remarkable healthcare experience for you and your family. With world-class technology, personal connections, and care thats easier to access and understand, Novant Health is with you every step of the way on your journey to health and wellness.

Remarkable care - We are welcoming a new era in healthcare where achieving good health is just the beginning. We believe in caring for the whole person by getting to know you, having conversations and making connections with our patients. Combining the talent and expertise of our people, the breadth of capabilities across our system, and a commitment to helping you get better and stay healthy is how we are making healthcare remarkable. You can read about some of our remarkable moments here.
Ease and convenience - Novant Health is there when and where you need us. We are working to make healthcare easy to access, easy to schedule and easy to understand. We are bringing the ease and convenience that you enjoy in other aspects of your lives to the healthcare experience because we believe that healthcare doesnt have to be confusing, difficult or disconnected. Start taking control of your health by visiting MyChart.
Community wellness - Our promise is to deliver remarkable healthcare. Part of that promi