Technician II

Job Description:

The Residential Service Technician Level 2 is responsible for the management, and completion of all service-related work with minimal guidance. The Residential Service Technician Level 2 must have the ability to work both independently and as a member of the service team. Responsibilities include electrical troubleshooting, module cleaning, adherence to safety procedures, process improvement and innovation, and electronic monitoring set-up. A strong foundation in electrical installation, solar electrical systems, and customer service is required. This position will work primarily independently and at time with a Residential Service Technician level 3 when needed.

 Responsibilities:

• Troubleshoot, maintain, service, and repair residential solar systems and associated equipment to ensure 100% customer satisfaction.
• Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
• Perform remote on-site customer services, including installing, commissioning, troubleshooting and repairing of residential solar systems and related equipment.
• Performs a full system commissioning with no guidance
• Operate a multi-meter and Sun Eye to diagnose solar issues
• Perform Meters Swaps/Replacements
• Perform a Suneye test on the solar system and a full underperformance investigation.
• Perform system deactivations
• Perform system reactivations
• Able to complete standard reporting which includes uploading pictures and compiling a written report up to company standard
• Keep warehouse/storage units clean and categorized
• Gather needed material for scheduled work with little guidance
• Check-in and return material – Can perform full RMA process
• Identify parts needed to complete standard scopes of work
• Organize inventory and material counts
• Like for like inverter replacement without monitoring
• Remove a solar system with limited guidance
• Properly unloading/loading of vehicle per equipment used
• Properly install flashings/mounts on the roof
• Ability to review schedule and perform standard scopes of work as needed with little guidance
• Completes ADP timecard daily and job expenses weekly
• Ensure the company vehicle is stocked with needed materials for service work
• Transport materials to job site needed to complete scopes of service work

Educational, professional and/or other requirements:

• Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 18 years of age and possess a valid driver’s license.
• Demonstrated expertise in Residential Solar Commissioning or Installation
• Knowledge of the NEC and applicable codes and standards is required
• 1 years of Residential Solar O&M experience required
• 3 years of Residential Solar Installation experience required
• 3 years of previous field construction experience required
• Previous experience in the solar industry is required
• Must be a motivated team player, looking to succeed
• PV design or PV Electrical experience is required
• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Professional appearance and interaction
• Strong computer skills
• Ability to drive to multiple sites throughout the day.
• Must maintain a clean driving record with the ability to pass a driving background check
• Ability to work independently and make sound decisions with regard to safety
• Ability to work safely in a branch/warehouse environment
• Ability to operate office equipment including computers and determine the accuracy of work

 Physical Requirements:

• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
• Ability to work in confined spaces which require kneeling, crouching, and climbing ladders
• Ability to work in outdoor weather conditions including but not limited to excessive noise, extreme heat, extreme cold, wet environment, and humidity
• Ability to frequently utilize hand functions requiring fine motor skills including but not limited to fine manipulation, grasping, and pinching
• Ability to frequently utilize gross motor skills including but not limited to: pushing, pulling, and reaching
• Ability to occasionally lift and/or carry objects weighing 80 pounds or less such as inverters or ladders

Desired Qualifications: 

• NABCEP Certification.
• Prior Residential Solar O&M (service) experience.
• Experience maintaining and servicing solar monitoring systems (i.e. SunPower Monitoring, Locus, Itron, Elster, Enphase, and other various remote monitoring solutions).
• Experience maintaining and servicing solar inverters/micro-inverters (i.e. SMA, PowerOne, Fronius, Aurora, LG, Enphase).