What are the responsibilities and job description for the Territory Service Representative position at Novo Distribution?
Empire Moulding and Millwork is one of the largest millwork distribution companies in the United States and is currently looking for a highly motivated individual who thrives in a fast-paced environment for a full-time Territory Service Representativv position.
Position Summary:
The basic function of this position is to provide full store service to Empire’s National Home Center account, including: stocking all replenishment orders on a weekly basis, merchandising product within the stores (zone recovery), culling and writing credits for damaged or defective product, cycle / “focus” counts, controlling customer inventories for maximum turns with minimum stock-outs, recommending new products when appropriate, addressing customer concerns, and periodically conducting training on Empire’s products.
PRIMARY DUTIES AND ACTIVITIES
- Travels to all assigned stores on a regular, pre-determined call schedule.
- Stock replenishment orders within 36 hours of when they are delivered to store
- Maintains appearance of Empire’s product in the store by cleaning, culling, placing suggested orders, preparing returns and credits and making sure point-of-purchase materials are up to date and in-place.
- Manages strong relationships with store personnel (store management, red vest, MST, etc.)
- Maintain accurate inventory by making Focus & Cycle Counts adjustments and/or notifying customers of necessary changes when appropriate.
- Provides training to store personnel on Empire products and services.
- Demonstrates high standards of conduct, professionalism, courtesy, ethics, and “can do” attitude when representing Empire.
- Analyzes performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate.
- Facilitate store reset activity with the NHC Store Planning Team as required.
- Participates in special events held by customers (i.e., Grand Openings, Contractor Nights, Product Knowledge Training, etc.).
- Manages all expenses per Corporate Policies and Procedures.
- Builds relationships with home center store management and employees
- Service standards include:
- Customer relationship and interaction
- Cleanliness and presentation at point-of-purchase
- Inventory accuracy and condition
- Plan-o-gram integrity and performance
POSITION REQUIREMENTS
- A valid un-restricted (other than for vision correction) driver’s license.
- High school diploma. Vocational training in construction skills and or inventory analysis helpful.
- Evidence of current and on-going vehicle insurance coverage.
- Good organizational, analytical, and time management skills.
- Selling, communication and interpersonal skills. Must be fluent in English, both written and verbal. Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.
- Excellent product knowledge. Building products/materials industry sales experience and/or retail experience (especially home center or lumberyard experience) is helpful.
- Basic math skills.
- Self-motivation (aggressiveness), self-direction and ability to work independently.
- Ability to meet all the physical requirements
- Ability to use a Pocket PC (NHC), computer and company email within 30 days of position assignment, and ability to learn additional computer skills as needed.
About the company:
Novo Building Products/Empire Moulding and Millwork is a leading manufacturer and distributor of moulding, stair parts, doors, and other specialty building products servicing building material dealers (lumberyards), door shops, retail home centers, and millwork manufacturers throughout the United States. The North American divisions includes Empire Moulding and Millwork, Southwest Moulding, Ornamental Mouldings, and LJ Smith.
We offer a comprehensive benefits package including: medical, dental and vision, PTO, paid holidays, and 401(k) with company match.
For more information please visit our website at: www.novobp.com
NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V
#NHC
Job Type: Full-time
