Customer Success Manager

Customer Success Manager

Come join NowSecure on our mission to save the world from unsafe mobile Apps!

As a cyber security innovator, we are the leader in Mobile Application Security Testing. We literally wrote the book on mobile app forensics and testing. At NowSecure, we craft the industry’s most advanced appsec technology and deliver expert appsec services so our customers can protect their own business, their employees and their customers from insecure mobile apps. Our customers include the world’s largest banks, government agencies, and top brands that run on mobile. We are a dynamic team of advanced security researchers, software engineers, services experts, sales professionals, marketing gurus and financial managers that are looking for inspired, entrepreneurial and hard driving new team members to join us on our mission!

Responsibilities: I want to and can do that!

The Customer Success Manager will be responsible for managing a customer base through the contract renewal process, driving expansion and supporting the overall Customer Success goals of the Company.

The Customer Success Manager is expected to work closely with the Sales, Support, TAM and Consulting teams for add-on business and process improvements. This role builds consultative relationships and understands our Company products & services.  To succeed in this role, this individual must have an intense focus on customer success with strong influence abilities. Also,

• Develop strong technical understanding of all NowSecure products
• Manager customer base of approximately 30-50
• Drive renewal revenue (90% retention)
• Drive expansion upside (20% of renewal)
• Manage and execute Customer Success Program
• When necessary, work closely with Named Account Managers and Company Resellers on renewals, contributing through the duration of the sales cycle
• Work closely with SE’s, Customer Support, Finance and Legal
• Maintain account updates in Salesforce.com
• Provide weekly updates to Management on individual activity

Requirements: I’ve already done that or have that!

• Excellent knowledge and experience with a wide variety of IT technologies and security solutions
• 3-5 years sales experience and prior experience in mobile or security industry
• Experience working with Salesforce, Outreach and Discover.org
• Excellent written and verbal communication, listening, and presentation skills
• A Technical background and experience working with internal support team
• Ability to work effectively and add value as a team member; a team player interested in making everyone better
• Experience in a startup environment, a plus

What we offer:

• Competitive Salary and incentive pay
• Equity
• Comprehensive Medical/Dental/Vision coverage
• Flexible spending accounts for Medical, Childcare and Transportation
• Company paid STD, LTD and Life
• 401K Plan with Company Match
• Unlimited PTO

Do you want to love where you work?

Amazing Tech: NowSecure delivers the most advanced mobile app security testing technology on the planet designed by the world’s most advanced security researchers and top engineering talent.

Top Customers:  The world’s most skilled and demanding security teams depend on NowSecure.

Great Team: Smart, driven people powered by craftsmanship, leadership and teamwork at the core.

Get Things Done: At NowSecure, we move fast and with purpose to ensure our customers are always protected on mobile.

Department: Services

Location: Chicago, IL or Vienna, Va

FLSA Class: Exempt

Supervisor: Michael Krueger

Supervision Exercised: None

Travel Requirements: 10-20% for normal business needs

Environmental Conditions

Work Environment - Normal office environment and/or home office workspace.  Generally similar environment when visiting Company’s customer offices.  

Strength Guidelines - Employee will be expected to lift, move and carry 10-15 lbs in the normal scope of work.

Motion Parameters - Employee will be expected to sit for long periods of time with the option to stand or walk (stretch).  Employee may need to bend or squat when picking up items from the floor. Employee must have ability to type on a computer keyboard.

Vision and Hearing Requirements - Employee must be able to see a computer screen, read internal and external reports and summaries.  There is a normal amount of background noise in the office environment. Employee must be able to see and hear video conferencing tools.

Emotional Demands - Employee must be able to understand, react and respond to quick decisions, must be able to read and write with a high level of grammar skill including the ability to read, understand and interpret technical information and data.  On occasion, employee may have to speak publicly in company meetings and/or company led presentations, training and seminars.

Information Security Responsibilities

• Employee must follow all applicable policies in the Information Security Handbook, Master Information Security Policy and sub-policies, standards and procedures which are generally available to employee.
• Employee must maintain security of login credentials and information assets, and follow Data Classification policy regarding labelling and handling of Company data.
• Employee must report any security incidents pursuant to the Incident Response policy
• Employee must support information risk assessments, internal and external information security audit functions
• Employee must complete security training during on-boarding process as well as annually when arranged by the Company; and, maintain any certifications as required