General Manager

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.

Job Summary:

The General Manager, under the supervision of the Division Vice-President, provides the day to day oversight of the division’s operations, ensuring financial performance is attained according to the budgeted financial plan.

Essential Duties/Responsibilities*:

• Oversees the daily operations of the division
• Responsible for the supervision of all staff at the division to ensure employees are meeting expected operational excellence standards – including 100% customer satisfaction.
• Maintains budgets and operational expenses to achieve the financial performance as outlined in the budgeted financial plan.
• Proposes strategies to support the growth of the division
• Ensure that all employees comply with safety standards and team members are always safety conscious
• Ensures that employees attend all required training
• Continually searches for ways to improve results and effectiveness
• Provides regular performance updates and recommendation to senior management
• Provides ongoing supervision, training, coaching and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance
• Provides leadership to designated teams through effective objective setting, delegation, and communication based on direction from senior management
• Addresses issues of concern related to performance providing constructive and ongoing feedback and consequences if performance remains below standards
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned

Minimum Requirements:

• 3-5 years’ experience in operations management
• 3-5 years’ experience leading successful, productive teams
• High school diploma or GED
• HVAC or Home Services experience
• Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Ability to manage projects and resources
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Valid driver's license required
• Ability to work overtime with little notice; weekend hours may occasionally be required.

Preferred Qualifications:

• Bachelor’s degree in Business or related field

Additional Knowledge, Skills and Abilities:

• Must be organized and able to coordinate a large volume of requests
• Proactive mindset
• Must be able to work independently
• Mechanical aptitude
• Strong organizational skills, attention to detail and the ability to multi-task
• Ability to work independently and as part of a team
• Strong work ethic and ability to demonstrate consistent and effective leadership behaviors
• Capable of making good judgments/decisions.
• Willingness to learn and be a part of a team
• Positive attitude and a team player
• Ability to build positive relationships with customers, both internal and external
• Willingness and ability to work collaboratively with all levels of the organization.
• Safety mindset and acceptance of a safety culture
• Related experience may be substituted for education

Working Conditions:

• Partial time spent in an open office environment
• May be exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
• Fast-paced environment
• Travel by vehicle to and from work locations
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently
• Frequently performs tasks requiring bending at the waist, kneeling or crouching
• Must be able to drive and operate a motorized passenger vehicle
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Human Resources