Salary Job Openings

Customer care associate

NTT DATA
Providence, RI Full Time
POSTED ON 5/26/2024

Job Description

In these roles you will be responsible for :

  • Create written correspondence if issues were not resolved during the call
  • Conduct provider outreach phone calls to collect missing information from medical providers.
  • Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
  • Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.

Requirements for this role include :

  • Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.
  • Undergraduate degree or equivalent that required 3 years of formal studies using English language as a medium of communication.
  • 1 year(s) of healthcare industry experience in a Provider (hospital / doctor’s office)

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

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Last updated : 2024-05-24

Salary.com Estimation for Customer care associate in Providence, RI

$50,027 - $66,320

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