What are the responsibilities and job description for the Desktop Support Technician position at NTT DATA?
Job Description
Will provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. They are responsible for installing and maintaining all works station hardware and client software. They will also investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity, and increased customer satisfaction. They will adhere to all processes, policies, and practices of NTT and the customer.
NTT DATA's Client is seeking a Field Tech Senior Analyst with responsibilities to include but are not limited to:
Will provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. They are responsible for installing and maintaining all works station hardware and client software. They will also investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity, and increased customer satisfaction. They will adhere to all processes, policies, and practices of NTT and the customer.
NTT DATA's Client is seeking a Field Tech Senior Analyst with responsibilities to include but are not limited to:
- On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Instruct customers in the operation and maintenance of system
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
- Provide project support to the client but not limited to desktop, printer and end user support
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