What are the responsibilities and job description for the Healthcare Customer Service (Call Center) position at NTT DATA?
KEY RESPONSIBILITIES:
Required Qualifications:
Typing 35wpm (Typing Test Required) 2 years of customer service and related business experience including: problem analysis and resolution, business writing, quality improvement, and focused research skills - 2 years of experience working with computer applications and complex databases for research, including Microsoft Office products including Excel, Word, and Outlook
- Conferences with patient to explain benefits and financial responsibilities, and arranges for funding programs if necessary.
- Schedules patient's deliveries and addresses all patient needs in one phone call with positive and caring attitude.
- Ensures proper follow-ups are initiated so patient's therapy is not disrupted.
- Ensures individualized care goals are met.
- Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.
- Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports.
- Plans and organizes work assignments, sets priorities and completes work with minimum supervision.
- Works with Insurance Companies to verify coverage and benefit levels.
Required Qualifications:
Typing 35wpm (Typing Test Required) 2 years of customer service and related business experience including: problem analysis and resolution, business writing, quality improvement, and focused research skills - 2 years of experience working with computer applications and complex databases for research, including Microsoft Office products including Excel, Word, and Outlook
LAB COURIER - CUSTOMER SERVICE REP - PT DAYS - MON-THU 1P-6P
CUSTOMER SERVICE REP - PT DAYS - MON-THU 1P-6P in FRANKLIN, TN - Williamson Health -
FRANKLIN, TN
Garden Center Merchandiser - Customer Service
National Garden Service -
Franklin, TN
Japanese Bilingual Logistic Sales/Customer Service Manager
Pacific Advisory Service -
Nashville, TN
