SCA Helpdesk III

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Specialist to join our team in Rockville, Maryland (US-MD), United States (US).

NTTis seeking a highly motivated, flexible, organized, and detail-orientedPC/MacDesktop Support Specialistto join our dynamic team inRockville, Maryland. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability." What you do matters and has significant impact on the medical and scientific communities we serve. Your work here really matters and has real impact. This position will include the following responsibilities.

• Customer Support - Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of NIAID IT support we are expected to perform our duties with a high level of competency and courtesy.
• Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surplus/donation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuratioEnd user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commandsn/troubleshooting of government-provided mobile devices. Knowledge of enterprise network infrastructure, including Active Directory and Group Policies.

Required Skills:

• End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands - 1 to3 years exp.
• Desktop Management-Desktop Support Windows OS - 1 to 3 years exp.

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

In compliance with theColoradoEqual Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired inColorado. For a candidate in the state of Colorado only, the starting pay range for this role is $40k to $75k. Actual compensation will depend on a number offactors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Basic Qualifications:

• 2 years of experience supporting Windows applications
• 2 years of experience supporting Mac applications
• 2 years of customer service experience

Preferred Skills:

• PC/Windows Support
• Macintosh
• iOS
• Active Directory
• Microsoft Office 365
• Skype for Business/Microsoft Teams

• Knowledge of Windows Firewall and related settings
• Experience with full disk encryption on both Windows and Macintosh computers
• Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
• Desktop/Customer Support:
  • Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
  • Knowledge about personal computers - desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
  • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
  • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
  • Configure new computer systems and related peripherals for users.
  • Image new systems and process outgoing surplus/donation systems.
  • Prepare government-furnished laptops and phones for international travel.
  • Provide printer support, setup/troubleshoot VoIP phones.
  • Setup/configure/troubleshoot government-provided mobile devices.
  • Assist with Microsoft Lync phone and Skype usage.
  • Basic network troubleshooting on a TCP/IP network.
  • Providing remote customer support via multiple methods.

Education:

• Highschool Diploma or higher