Client Account Manager - vCIO

Numa Networks is a fast-growing technology solution provider focused on providing top quality computer support to small and medium sized businesses in Southern California. Our team has won Orange County Business Journal’s Best places to work 4 out of the past 5 years and OC’s Fastest Growing companies 4 out of the past 5 years.

The solutions we offer use best in class products that draw upon the latest technologies and cutting-edge innovation. With a breadth of services, NUMA Networks is able to support our customers with highly reliable on-premise and cloud solutions. Providing this quality service has helped Numa Networks maintain a very high client retention rate.

We are currently searching for a Client Account Manager who can work with a wide variety of clients and industries. You will have a good team around you so you don’t have to have all the answers but will need to be an exceptional listener to gather client pain. Your ability to comprehend and explain technical concepts as they relate to helping businesses grow will be so much more important than your ability to actually do the work.

The Client Account Manager is responsible for building our business-to-business relationships with the owners and executives at our existing clients. Your responsibilities will include owning all of the client facing account management processes and procedures for the company, as well as preparing proposals and quotes for the client. To be effective, the client account manager must establish a strong and collaborative working relationship with our service team.

• Maintain and enhance business relationships across the client organization
• Conduct recurring strategic business reviews with existing clients including topics of achievement, strategic technology roadmap and recommended IT operational improvements
• Function as client advocate to resolve issues related to (billing, support, etc.)
• Proactively identify opportunities to improve the client’s IT operations
• Develop in-depth knowledge of our service catalog and how it relates to customer's needs

• Document and manage internal processes and procedures related to client management
• Take ownership of all quoting and proposing processes for the client
• Team with colleagues in the service department to ensure the highest levels of client satisfaction
• Conduct onsite or online presentations that showcase the services and products of the company to active customers

Ideal candidates will possess the following qualities and/or experience:

• 5-7 years of IT consulting, service or support with customer facing responsibilities
• Excellent presentation skills
• Proven track record of managing client relationships and driving customer satisfaction
• Experience in scoping and writing quotes in the IT and network equipment lines of business
• Previous experience with the IT and network equipment.

• Ability to work in a fast-paced, entrepreneurial environment and take initiative
• Excel in working in cross functional team environment and relate well to IT service delivery colleagues (systems engineers)

Some technical IT experience required, and some understanding of current technology trends are important. Training will be provided. Join a fast growing mid-sized Managed Service Provider. The right candidate must have a reliable personal vehicle, valid Driver’s License, AND valid auto insurance. Must also be able to pass full background check and drug test.

• Competitive salary with a yearly bonus
• Full medical, dental, and vision insurance
• 401(k) covered by the company, fully vested after 12 months
• Educational reimbursement (certification tests, books, and training materials)
• Cell phone reimbursement

• Water, coffee, soft drinks, and snacks provided daily
• Lunch catered every Wednesday
• Fun team events
• Awesome location (Right off the 5 and 55 freeway) and work environment with a staff lounge, TV’s, video games and arcade machines
• Excellent organizational culture (fast-paced and forward-thinking environment)

• Rapid career growth potential
• Exposure to the latest and greatest technologies (virtualization, cloud computing, disaster recovery, cyber security, remote monitoring and management)