1 yr exp - Patient Coordinator (Medical Spa)

This is a fun and fast paced team-based atmosphere where excellent guest service is our top priority. We deliver on our promise of high-quality experiences which begin with our exceptional front desk team. We are currently hiring Spa Coordinators for our Santa Monica location. The candidate who joins our team will be professional, friendly, diplomatic and on-point at all times. Our Spa Coordinators are responsible for superior guest service and store operating standards. We are only accepting applications for long-term employment because we want YOU to grow with US.

Qualifications and Experience:
**Minimum 1 years front desk/client service experience within a medical spa environment

• Extensive customer service experience required
• Sales experience a must

Daily Responsibilities Include:

Greeting patients
Patient check-in/check-out
Answering multiple phone lines
Providing information regarding products and services
Effectively and efficiently scheduling and confirming appointments
Ensuring smooth delivery of guest service throughout the spa
Listening to guest concerns and finding appropriate resolutions
Working as a liaison between guests and service providers to ensure top-notch services
Must be able to stand and exert well-paced mobility for up to 6 hours in length
Provide patients with pre and post treatment instructions
Assist with treatment room turnover/set up when needed
Maintain cleanliness of front desk and reception area
Maintain professional appearance
Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines

Our Ideal Spa Coordinator Is:

Efficient, accurate, and interested in working in a fast-paced upscale Medical Spa
An excellent communicator with strong leadership abilities
Organized and well spoken
Excellent phone skills
Ability to learn products and services quickly
Adaptable and flexible in changing work environments
Experienced with retail sales
Experienced working in a Medical Spa or dermatological practice
Excellent follow through and follow up
Familiar with using a multi-line phone system
Demonstrate computer literacy including use of office EMR, experience with Patient Now software is a plus
Possess excellent communication, organization and problem solving skills
Able to handle stressful conditions
Able to prioritize and handle a variety of tasks simultaneously
Able to work with frequent interruptions
Has a friendly, outgoing and can do attitude
Must be willing and able to work flexible hours, including evenings and weekends

Qualifications and Experience:
**Minimum 1 years front desk/client service experience within a medical spa environment

• Extensive customer service experience required
• Sales experience a must

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• Customer service: 2 years (Required)
• Medical Spa or Dermatology (lasers/injectables): 1 year (Required)

Work Location: One location