What are the responsibilities and job description for the Call Center Representative position at Nusenda Credit Union?
Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
We invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be working with our Call Center team to provide exceptional member service on all transactions, problem resolution, and educate members on the benefits of appropriate products or services that align with their financial needs. Every day, you will assist members and potential members with their telephone requests, answer questions about products and services, and resolve problems that are within your authority to resolve.
To thrive in this role, you should have one to three years of similar or related call center or financial institution experience. This position is one part member service and one part problem-solving. This might be the role for you if you enjoy work requiring strong interpersonal skills, a fast-paced environment, and a passion for helping others.
Key Skills And Experience
Call Center Hours of operation are: Monday-Friday 7:30am-6:00pm. Saturday 8:00-3:00pm.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be working with our Call Center team to provide exceptional member service on all transactions, problem resolution, and educate members on the benefits of appropriate products or services that align with their financial needs. Every day, you will assist members and potential members with their telephone requests, answer questions about products and services, and resolve problems that are within your authority to resolve.
To thrive in this role, you should have one to three years of similar or related call center or financial institution experience. This position is one part member service and one part problem-solving. This might be the role for you if you enjoy work requiring strong interpersonal skills, a fast-paced environment, and a passion for helping others.
Key Skills And Experience
- Experience providing a high level of member service in a call center environment.
- Assists existing and potential members with telephone requests.
- Answers questions regarding services and products to resolve problems. Involves management in problem resolution when necessary.
- Responsible for maintaining compliance with regulations, policy, controls, and security procedures.
- Proficient in English both writing and speaking
- Excellent organizational and analytical skills required
- Must be proficient in Microsoft Office and all internal systems as affiliated with the department
- Experience in multi-tasking, strong attention to detail, cross-selling, dealing with sensitive information, and problem resolution while providing exceptional service.
Call Center Hours of operation are: Monday-Friday 7:30am-6:00pm. Saturday 8:00-3:00pm.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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