What are the responsibilities and job description for the Clinic Coordinator position at NuSpine Chiropractic?
NuSpine Clinic Coordinator (CC) is the patient's liaison from the day they inquire about our services through their career as a patient. The chief objective of a NuSpine CC is to; Generate leads, close leads, maintain patient memberships, and nurture the clinic/patient relationship on a personal level. They accomplish these things by executing the following:
Generates leads through;
- Social Media Management
- Establishing relationships with other businesses and influencers
- Establishing relationships with large company wellness coordinators
- Community events such as health fairs, lunch and learns, pop ups,etc.
- Conducts all points of contact with generated leads via phone, text, and email.
- Keeps leads organized and tracks all points of contacts per the Patient Contact Workflows
- Books leads for Initial Exam Appointment
- Sends appointment reminders 24 hours prior to appointment
- Knowledgeable about NuSpine, Chiropractic, and able to answer all FAQ's
- Ability to sell the competitive advantages of NuSpine
- Must know the pricing options and plans
- Displays great customer service
- Leverage Social Media Accounts in tandem with Franchise office to generate and contact leads
- Answer MC phones to schedule new patient visits
Job Qualifications
- Excellent customer service skills
- Previous sales experience, with strong sales skills
- Social verbal and written communication skills required
- Organization
- Functional computer skills required- MS office basic programs
- Healthy minded people strongly preferred who believe in Chiropractic
This position is with a franchisee of NuSpine Chiropractic. Franchisees are solely responsible for the independent management and operation of their business, including the traditional right of general control an ‘employer' or ‘principal' has over factors such as hiring, direction, supervision, discipline, discharge, and relevant day-to-day aspects of the workplace behavior of their employees. As part of that responsibility, franchisees are required to comply with all labor and employment laws, and are solely responsible for labor and employment matters and decisions related to their employees.
