Collections Administrative Support_Updated

Nuvative, Inc.
Wichita, KS Full Time
POSTED ON 5/24/2024

DEPARTMENT: Operations

JOB TITLE: Collections Administrative Support

REPORTS TO: Collections Manager

JOB DESCRIPTION: To provide administrative and functional support to the collections department by carrying out various tasks assigned by the Collections Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle all communications for Customer Fraud Claims, Bankruptcies and Credit Counselors (voicemails, faxes, emails, texts)
  • Process incoming mail for the department; Scan, attach and update accounts as needed
  • Follow up and Investigate bankruptcies and correspond with legal representation
  • Correspond, negotiate and follow up with debt consolidators and attorneys
  • Follow up with Customers to request proper documentation on Fraud Claims
  • Process first day delinquency collection letters
  • Audit advocate payments to ensure validity
  • Review and grade advocate calls and communications
  • Maintain list of bankable banks; finding new banks to bank on; verifying banking is completed daily
  • Create and maintain a messaging playbook with email and SMS templates to send to customers.
  • Complete tasks and projects assigned by the collections manager
  • Keep projects on schedule
  • Maintain adherence with all department and company policies and procedures

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