Job Posting for Collections Administrative Support_Updated at Nuvative, Inc.
DEPARTMENT: Operations
JOBTITLE: Collections Administrative Support
REPORTSTO: Collections Manager
JOBDESCRIPTION: To provide administrative and functional support to the collections department by carrying out various tasks assigned by the Collections Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handle all communications for Customer Fraud Claims, Bankruptcies and Credit Counselors (voicemails, faxes, emails, texts)
Process incoming mail for the department; Scan, attach and update accounts as needed
Follow up and Investigate bankruptcies and correspond with legal representation
Correspond, negotiate and follow up with debt consolidators and attorneys
Follow up with Customers to request proper documentation on Fraud Claims
Process first day delinquency collection letters
Audit advocate payments to ensure validity
Review and grade advocate calls and communications
Maintain list of bankable banks; finding new banks to bank on; verifying banking is completed daily
Create and maintain a messaging playbook with email and SMS templates to send to customers.
Complete tasks and projects assigned by the collections manager
Keep projects on schedule
Maintain adherence with all department and company policies and procedures
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