Job Posting for Claims Adjuster - NPT at NVP Warranty
Ever dreamed of turning your skills into transformative action? Welcome to NVP Warranty, where we believe that every role, no matter how big or small, has the power to shape the future. Dive into an adventure where YOU become a key player within our organization.
We offer hybrid remote work opportunities.
Think you’ve got what it takes? Read on and step into your next big journey!
Job Summary
The Claims Adjusterwill be responsible for reviewing policyholder claims, investigating the damage or incident outlined in the claims, and evaluating the validity of their request for reimbursement.
ESSENTIAL RESPONSIBILITIES
Conducts thorough coverage investigations that include, but is not limited to verifying vehicle service contract information, vehicle eligibility requirements, ruling out recalls or other applicable warranties and reviews of all contracts, application, and prior claim notes
Investigates claim details to determine specific mechanical failure
Request and review inspection results as needed
Verify component coverage and labor rates through contract codes/specifics
Leverage labor and part resource tools to deliver superior outcomes involving new, used, rebuilt parts
Determine appropriate method of repair based on case facts, pricing, and remaining warranty
Accurately calculate repair costs utilizing Alldata and NVP Workflows
Appropriately apply contract terms, conditions, and coverage to all claims
Authorize repairs, towing, lodging, and rental in accordance with contract language
Timely escalate claims exceeding authority limits to Claims Manager for review
Proactively communicate with key stakeholders to ensure a best-in-class claims experience
Ensure timely, accurate, and consistent file documentation
Monitor call queues and ensure agent availability through proper use of AUX codes
Anticipate and meets all customer needs (internal and external)
Primarily handles claim calls from the Non-Power Train Call Queue
WORK EXPERIENCE AND SKILLS
High School Diploma or GED required. Bachelor’s Degree desirable
Minimum of 1-3 years of work experience required, preferably in the automotive repair or parts industry
ASE or manufacture certifications preferred, but not required
Superior organizational and customer service skills
Bi-Lingual Spanish preferred
Strong automotive repair and claims technical knowledge is required
Must possess excellent negotiation, verbal, written communication skills
Sound critical thinking skills with ability to define problems, collect data, establish facts, and draw valid conclusions based on the totality of the information
Proficient mathematical skills
Demonstrate proficiency with typing, computer software including Microsoft Office, Microsoft Outlook, and all internal and external claims processing systems and resources
Must maintain a high level of accuracy and provide follow-through on projects
Requires the ability to maintain confidential information and work independently as well as a member of a team
PHYSICAL REQUIREMENTS
Required to stand, walk, sit, bend, and use a computer for long periods of time
Occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
Noise level in the work environment is usually moderate
Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Salary.com Estimation for Claims Adjuster - NPT in Scranton, PA
$57,243 to $72,860
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