Product Analyst

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, really, Facebook, Twitter and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Product Analyst.

ParentCorps is looking for a detail oriented and highly organized person interested in product, analytics and using insights to support the development of our user-facing digital experiences and internal tools as we prepare for national growth. This role will sit on the Digital Team and report to the Product Manager. The Center for Early Childhood Health & Development (CEHD) in the Department of Population Health, NYU Grossman School of Medicine conducts research and creates programs to improve the health and development of children, and advance health equity by developing and testing real-world solutions.

Based in CEHD, ParentCorps is an evidence-based model that partners with pre-K programs in historically disinvested communities, with long-term positive impacts on childrens long-term mental health, physical health, and academic achievement. In close partnership with pre-K programs, ParentCorps works to build a different pre-K experience one that centers race and culture, engages parents as partners, and supports children's social-emotional well-being to help unlock the full promise of early childhood education. ParentCorps evidence of impact is endorsed by Blueprints for Healthy Youth Development, the Office of Head Start Early Childhood Learning and Knowledge Center, Child Trends, and other government and nonprofit organizations. Reaching thousands of children in New York, Michigan and Texas, ParentCorps is embarking on a strategic growth plan to expand reach nationwide. To learn more about our work, visit weareparentcorps.org.

ParentCorps is seeking a detail oriented and highly organized Product Analyst to enhance the quality and experience of our digital tools. The Product Analyst will support our goals to implement data-driven decision making, improve internal productivity, and enhance program implementation in line with ParentCorps national growth plans. This individual will be a key member of a cross functional digital product team, working closely with the Product Manager on user feedback, research findings and data analytics. The Product Analyst will have the opportunity to work on complex data problems that help arm our team with the insights to guide short- and long-term strategic initiatives. This individual will provide strategic insights (user acquisition, engagement) and supply key stakeholders with resources (dashboards, reports, analysis, etc), ensuring that the products we build and continuously improve upon align with ParentCorps goals. The Product Analyst will employ data driven decision making and quality stakeholder management to integrate, support and troubleshoot our digital products.

Job Responsibilities:

• Develop and manage dashboards and visualization of key metrics representing the product lifecycle from concept to delivery. Present coherent narratives
• Compile and synthesize quantitative and qualitative analytical insights based on use and functionality of digital tools, suggest action items and next steps to guide strategic decision-making. Generate solutions to integrate the digital tools to help improve product planning and work cycles.
• Present key business insights in coherent narratives to various internal audiences, including seeing and reporting on trends in data, sharing a narrative about how tools are used, providing recommendations on directions to take for each product within the context of business goals.
• Develop efficient systems for regular cycles of user feedback.
• Monitor changes in user engagement and communicate changes to relevant teams. Proactively observe and address user pain points and generate solutions to improve products.
• Conduct quality assurance testing to ensure the smooth rollout of new experiences.
• Collaborate on establishing a standard for excellence for product analytics.
• Develop, manage and track user personas, user journeys and workflow across all products
• Create support and training documents for internal staff members and external users (e.g., early childhood educators and caregivers) to assist the rollout of new product features.
• Provide support, guidance and problem solving around product bugs and issues; prioritize fixes against the broader product roadmap.
• Attend key product management and team meetings.
• Support Product Manager in the design, building and maintenance of our intranet, this may include updating page templates and maintaining the site architecture
• Perform additional responsibilities required by business needs.



Minimum Qualifications:
To qualify you must have a Bachelor's degree in business, marketing, data analytics, computer science, mathematics or related.
2 years post-collegiate work experience in a quantitative field or equivalent educational experience
Proficiency in using Google Analytics and Google Tag Manager
Familiarity with Data Studio/Looker or other visualization tools to monitor/analyze/deliver repeatable insights
Experience in establishing KPIs in addition to gathering and interpreting qualitative and quantitative product data and user feedback.
Ability to work with cross functional teams and communicate to stakeholders, translating data insights into actionable product development plans for a non-technical audience

Preferred Qualifications:
Experience in CRMs, social intranets and/or website management.
Familiarity with Google Analytics and Data Studio.
Previous work experience as an Associate Product Manager, Product Marketing Manager or similar role.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,935.04 - $65,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here


Required Skills

Required Experience