Network Operations Center Manager

About Us

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

The Manager of Network Operation Center is responsible for all management of the Network Operation Center operations and staff.

Duties and Responsibilities

• Accurate and prompt entry of time for all estimated and actual work
• Adhere to company policies, procedures, best practices and standards
• Adhere to deadlines
• Aid in solving complex business problems
• Challenge conventional practices in a collaborative fashion
• Collaborate with co-workers to achieve common goals
• Collaborate with the business to support compliance standards
• Communicate (and listen) clearly, professionally, politely, and persuasively in all situations; respond well and in a reasonable, timely manner
• Conforming with all applicable compliance and business standards
• Considers cost and resource efficiency in performance of all job responsibilities
• Define standards based upon best practices
• Develop and deliver training as appropriate
• Ensure all work products are documented, stored, and managed according to company standards
• Ensure open communication flows in all directions
• Ensure that those providing the most value to the organization are recognized and rewarded appropriately
• Ensure the team adheres to deadlines and proactively mitigates risks
• Ensuring adherence to compliance and business standards
• Identifies inefficiencies (including costs) and works with management to reduce or eliminate them
• Identify, define, and deliver new solutions incorporating new technologies and/or processes as they align with business and broader IT objectives
• Independently solves complex problems
• Implements process/technology improvements
• Lead, mentor, and support staff to achieve initiatives
• Learns and applies a fundamental understanding of key aspects of the business(es) supported
• Manage staffing, provide structure and opportunities for career growth
• Mentor, guide, and lead others
• Participate in staff recruiting efforts
• Partner with various departments to support cost efficiencies and/or revenue growth
• Perform all work and activities with honesty and integrity
• Perform other duties as assigned
• Proactively mitigate risks
• Proactively seek, identify, and collaborate on innovative solutions
• Troubleshoot, analyze, and debug issues
• Uses budgeting concepts in managing resources (team staff, infrastructure, tools, etc.)
• Perform other duties as assigned

Qualifications & Requirements

• Bachelor's degree in any discipline required
• Demonstrated mentoring and leadership skills
• Supervised a staff of 8 or more
• Prior experience as a lead or supervisor helpdesk/NOC role
• Prior experience in managing multiple successful IT or infrastructure project implementations over the full lifecycle
• Continually strives to improve products and services
• Demonstrates appropriate judgment
• Excellent analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Self-motivated to learn new practices, processes, skills, tools, and knowledge that align with company priorities and/or future opportunities
• Shows initiative and resourcefulness ("can do" attitude)
• Works with a sense of urgency without sacrificing attention to detail
• Number of direct report(s): Up to twenty-five (25)

Working Conditions

Must be able to perform the essential job duties. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Equal Opportunity Employer

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.