Residential Program Manager 14PM1

Description

Summary

Responsible for performing the administrative support of an adult service program, including personnel management and supervision of clinical services.

Duties and Responsibilities

• Provides clinical knowledge regarding severe and prolonged mental illness, and substance abuse disorders through supervision, staff training and education.
• Supports the Residential Program Director in leading an effective program by implementing clinical services, best practice models of care and daily functions as required by contractual and regulatory bodies.
• Ensures that the program’s physical environment meets required regulations including a clean, safe, and home-like atmosphere.
• Supports the processes for all contractual agreements and licensing regulations including but not limited to Department of Mental Health and Addiction Services (DMHAS) and CARF.
• Maintains and implements the Recovery philosophies with direct implications to staff, clients, family, and community development.
• Assists in leading the implementation of Rehabilitative Option (RO) services in an effective manner.
• Applies clinical knowledge by assisting with timely admissions, continued services, and discharge processes for the program.
• Participates and facilitates program meetings, clinical meetings and ad hoc work groups in effort to carry out the mission of the program within and outside of the organization.
• Implements and provides feedback to improve policies and procedures for programming.
• Supports and provides monitoring of positive outcome measures as defined by the license regulations and agency quality assurance processes. Insures program compliance through the timely and accurate reporting of data both internally and externally as needed.
• Consults with the Residential Program Director regarding medical and mental health needs regarding risk management.
• Collaborates, with the Residential Management team, for implementing new or revised programming in compliance with the mission and vision of Gilead.
• Maintains current knowledge of state treatment initiatives, program development trends and other relevant issues that may impact the clients and programs and seeks out opportunities to advance personal knowledge of treatment trends that may positively impact the services provided by the organization.
• Responds to after-hours calls, for evenings, weekends, and holidays as needed on a rotating on-call basis.
• Works in coordination with the agency Administrative Support Staff for proficient service delivery.
• Other duties as assigned.

Supervisory Responsibilities

• Provides support in hiring, training, supervision, evaluation and, if needed, discipline of subordinate employees of the program in accordance with agency personnel policies.
• Oversees the employee schedules, time off requests, and daily work flow management of the program.
• Develops and maintains sound employee relationships, effective work environment conducive to job satisfaction within the program.
• Provides guidance and direction to non-supervisory employees to assist in their professional development.
• Position currently supervises non-management staff members.

Qualifications

Skills

• Oral Communication Skills
• Negotiations
• Professionalism
• Written Communication Skills
• Diplomacy
• Project Management
• Technical Communication Skills
• Organization
• Time Management
• Client-Customer Relational Skills
• Planning
• Presentation Skills

Education and Years of Experience

• Degree: Masters Degree in Human Services Field Required. Licensed Degree Preferred.
• Number of Years of Experience: 5 Total, 2 years Management

Requirements

• Prior administrative and clinical experience in the field of mental health and addictions.
• Prior basic knowledge of organizational leadership, employment law and human relations.
• Must maintain and provide proof of valid driver’s license and automobile insurance in good standing.
• Ability to manage under stressful or crisis situations. Ability to problem solve. Ability to meet deadlines and establish and prioritize multiple tasks.
• Ability to travel to various agencies, businesses, and meet with clients in their homes, if needed.
• Able to work flexible hours, evenings and weekends when necessary.
• Must meet and maintain all required trainings, certifications etc. as needed.
• Demonstration of ethical behavior and sound judgment that supports the NASW standards of care.
• Uphold confidentiality by following the HIPAA regulations.

Working Conditions

• Working conditions are based both in office and community settings.
• Local travel.
• Possibility of exposure to outdoor weather conditions, unsanitary environments.
• Possibility of exposure to use of substances, vulgar statements, or hostile/dangerous situations.

Physical Demands

• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk, hear, stand, sit and walk. The employee frequently is required to use hands and fingers; climb or balance and stoop or kneel. The employee is required to be able to safely operate a motor vehicle.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.