General Manager

Overview

Responsible for overall management of the facilities game day operations, which includes event management, setup/housekeeping, parking, security, engineering/electrical, human resources, ticketing, ushers/greeters and food and beverage.  Also, works directly with client (Tomorrow Sports) and its subcontractors on all aspects of its event production and annual maintenance and upkeep of the complex. 

Responsibilities

• Maintains active contact with the Client/Contract Administrator. Monitors OVG360’s compliance with all provisions of the management contract.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with subcontractors and private event clients.
• Establishes and maintains effective working relationships with Client/Contract Administrator, tenants, local government departments and agencies, campus leadership, community and civic organizations to maximize facility efficiencies and encourage regular use of the facility.
• Coordinates facility involvement with County agency facilities such as the Sports Commission and the Convention and Visitors Bureau, as well as other appropriate affiliated agencies.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas needed.
• Develops and implements facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates and directs all OVG360 related operations and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating budget and forecasts for revenue and expense throughout the year.
• Conducts weekly/monthly events operations and subcontractor coordination meetings.
• Directs the development and administers the execution of operating and financial plans; to include operating revenue and expense budgets; capital expense plans budgets related to OVG360’s roles and responsibilities.
• Provides day-to-day oversite of the complex and assures proper alignment with TGL’s subcontractors.
• Provides final approval of all OVG360 related contracts and agreements with suppliers, subcontractors, and tenants for necessary activities and services at the facility.
• Provides or coordinates for timely and effective response to directives and requests received from the client, internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and OVG360 in all forms of communication and personal contacts.
• Oversees and advises Human Resources on any necessary revisions/modification to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the guests, and/or to improve the efficiency and safety of operation, in compliance with OVG360 policies and procedures.
• Responsible for recruiting, training, supervising and evaluating all on site OVG360 staff.
• Establishes and maintains effective working relationships with client, tenants, employees, subcontractors, guests and the general public.
• Other duties and responsabilities as assigned.

SUPERVISORY RESPONSIBILITIES:

Manages subordinate Managers and front-line staff who work in the event operations and Food & Beverage Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with OVG360’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields.
• Minimum 10 years progressively responsible experience in supervision and/or management of an event facility.
• Or, equivalent combination of education and experience.
• Experience in contract negotiations, event management, purchasing procedures, asset management and upkeep, food and beverage and supervising personnel.
• Experience in labor relations and union contracts, if applicable.

SKILLS AND ABILITIES:

• Excellent communication and interpersonal skills and organizational ability.
• Ability to work with and maintain highly confidential information is required.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative and collaborative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Strong orientation towards hospitality/customer service for the meeting, convention and live entertainment industry.
• Strong knowledge of facility operating standards, building maintenance, custodial, personnel and live event planning and management.
• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
• Ability to manage a facility of same size and type.

COMPUTER SKILLS:

• To perform this job successfully, an individual must have good computer skills; knowledge of Microsoft Office, and Momentous event management software a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Driver’s License.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the General Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the General Manager Job.

While performing the responsibilities of the General Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The vision abilities required by this job include close vision.

WORKING CONDITIONS:

While performing the responsibilities of the General Manager, these work environment characteristics are representative of the environment the General Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the General Manager Job.

Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment fluctuates based on event type.

WORK SCHEDULE:

The work schedule of this position typically involves a 5-day work week; however, this will fluctuate based upon the needs of the client, special projects and the event schedule. Must have the ability to remain available 7 days per week, work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

DRESS CODE:

To project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.