Senior Events Manager| Full Time | Rhode Island Convention Center

The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience. 

This role will pay a salary of $62,000-73,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). 

Job expires 8/1/2024 

• Advance, plan, service, and supervise all events. 
• Plan, direct and evaluate the work of subordinates. 
• Provide leadership and guidance for event personnel. 
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives. 
• Communicate clearly and concisely in the English language, both orally and in writing 
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials. 
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed. 
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles. 
• Assist in the preparation of building to meet the requirements of upcoming events/shows. 
• Assist with the completion of pre-show event financial estimates. 
• Assist with the completion of post-show event settlements. 
• Advise lessees on services available from independent contractors for events. 
• Recruit, train, and supervise events & security staff. 
• Create work schedules for event & security staff, delegate assignments, and review performance/results. 
• Function as a liaison between users of the facility and the facility staff 
• Recommend and evaluate required event staffing levels. 
• Coordinate communication between building staff and show staff during load in and load out. 
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction. 
• Maintain equipment (radios, metal detection wands, etc.) for all events and security staff. 
• Make hospitality arrangements as needed. 

• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly. 
• Review emergency planning procedures with all event staff for each event. 
• Create and distribute detailed data sheets prior to every event. 
• Prepare and approve bi-weekly payroll for all event staff and security staff. 
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed. 
• Serve as Manager on Duty as scheduled. 
• Oversee the selling of in-house services. 
• Be the liaison between the event department and the finance department for all exhibitor services sold. 
• Keep, update, and enter all pricelists for in house services. 
• Assist GM with implementing and complying with corporate initiatives. 
• Ensure that all event insurance certificates are obtained and correct. 
• Coordinate event set-ups and changeovers based on contracts. 
• Other duties and responsibilities as assigned. 

• 5-7 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting 
• Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field 
• Strong oral and written communication skills 
• Strong computer skills in Microsoft Office applications, word processing, and Internet 
• Possession of, or ability to obtain, a valid driver’s license. 

• Knowledge of operational characteristics of events 
• Ability to identify the needs of users of the facility. 
• Knowledge of crowd management and control techniques 
• Knowledge of customer service practices 
• Knowledge of principles of supervision, scheduling, and training employees 
• Demonstrated familiarity with facility use contracts. 
• Knowledge of fire and public safety regulations 
• Knowledge of A/V equipment and electronic systems in public assembly facilities 
• Experience with budget preparation and control. 
• Familiarity with terminology used in entertainment/convention/public assembly settings. 
• Experience with digital signage. 
• Knowledge of box office procedures 
• Experience with cash handling procedures. 

Salary : $62,000 - $73,000