What are the responsibilities and job description for the Premium Seating Concierge position at Oakland Athletics?
Premium Seating Concierge
Department: Premium Services
Reports to: Premium Services Manager
Job Classification: Non-Exempt / hourly
City/State: Oakland, CA
About the A's:
The Oakland A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.
In addition to their success on the field, the Oakland A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.
The A’s are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.
Description:
Diversity, Equity, and Inclusion are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies diverse voices. Combining a collaborative and innovative work environment with talented and diverse team members, we've created a workforce in which every team member has the tools to reach their full potential.
The Oakland Athletics are currently seeking part-time/hourly Premium Seating Concierge. The position reports directly to the Manager of Premium Services.
Responsibilities:
- Assist in managing and developing relationships with all Diamond Level, Field Box, Terrace Table, Coppola Theater Boxes, Lounge Seats and Suite accounts.
- Properly greet and welcome guests and provide assistance and operations-based solutions when necessary
- Act as a liaison to ensure execution of all game day services with Athletics, Coliseum, and Aramark personnel
- Develop proficiency with, and be able to explain all digital ticketing initiatives, including My A’s Tickets and MLB.com Ballpark app
- Demonstrate a complete understanding of the Oakland Coliseum seating configuration, pricing structure, amenities, and fan policies in order to service all patron needs.
- Represent the organization in a professional manner, consistent with company philosophies and culture
- Perform other duties as assigned
Qualifications/Requirements:
- Excellent verbal communication and interpersonal skills; previous high-end customer service experience preferred
- Strong organizational skills and attention to detail
- Ability to perform in a fast paced environment
- Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports
- Respects and understands client and celebrity confidentiality
- Ability to work flexible hours including nights, weekends and holidays
In adherence to California's Pay Transparency Act (SB 1162), the base hourly rate for this role is $16.50, consistent with California's minimum wage requirement.
The Oakland A’s Diversity Statement:
Diversity Statement Diversity, Equity, and Inclusion are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies diverse voices. Combining a collaborative and innovative work environment with talented and diverse team members, we've created a workforce in which every team member has the tools to reach their full potential.
Equal Opportunity Consideration:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.