OSP Admin Assistant

Job Title:                   Administrative Assistant 1

Classification:           Full-Time, Non-Exempt, At-Will

Reports to:               OSP Manager

Department:            Construction and OSP

Location:     Tehachapi, CA (May work on-site at a Race Communications office location; telecommuting agreeable; occasional travel may be required)

About Us:

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.

In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts on building world-class fiber networks and offering gigabit internet service to communities throughout California.

Summary:

The Administrative Assistant I oversees daily office operations and provides support to ensure efficient operation of OSP department.  

Qualifications and Experience: 

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Graduate or GED is required
• Valid, unrestricted Class C driver’s license is required
• Ability to work overtime, weekends, holidays, or off hours
• Must be able to speak, read, write, and understand English as the primary language used in the workplace
• One or more years’ experience working in an office setting
• Proven proficiency in Excel
• Familiarity with AutoCAD, google earth a plus
• Experience, and is comfortable, with working independently

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance

• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities: 

• Tracks and files permitting, construction, and engineering documentation; creating PRs and processing invoices
• Processes and tracks departmental billing, including creating PRs, processing invoices, and communicating with other departments as needed
• Reads and interprets construction prints, fiber designs, splice designs, maps, permits, and other similar files
• Evaluates requests for service at new or un-engineered locations, determines feasibility, drop type, and required scope of work
• Evaluates complaint tickets and communicates that information to the necessary parties both internal and external 
• Prepares, updates, and maintains address records to include importing of pertinent network location information (panel and enclosure information, construction releases, and other information as needed)
• Organizes, tracks, and disseminates permit information to appropriate individuals and locations
• Responds to issues on demand with field techs including providing them with plugin information, enclosure and panel locations, and information on permitting restrictions
• Troubleshoots and evaluates any reported issues on demand with field techs and utilizes strong critical thinking skills to determine appropriate troubleshooting steps
• Tracks, assigns, processes, and clears corrective actions provided by pole owners
• Uses intermediate to advanced skills in Microsoft Excel to update and create spreadsheets, update reports, and create, combine, and update database addressing files

Other duties as necessary may include but are not limited to:

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings, special functions, and professional development opportunities
• Cross-train and share knowledge with other team members
• Support routine tasks
• Maintain a professional appearance, hygiene, and demeanor

As part of our team, you'll enjoy:

• Working to bridge the digital divide between rural and urban areas, providing much-needed services to those who don’t have access to reliable internet
• Working for a company that appreciates its employees; every member of the Race team is a part of a collaborative family
• Full benefits package that includes medical, dental, vision life, and 401 (k)   
• Employer-matched 401k plan

Race Communications is an equal opportunity employer!

Updated 3/2023