Pharmacy Technician Specialist – Medication History

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job assists with the medication reconciliation process by ensuring an accurate and complete home medication list is documented for patients admitted to Ochsner Medical Center. Communicates with patients, families, caregivers, healthcare providers/practitioners, and pharmacists to obtain an accurate and complete medication history for patients; identify discrepancies or problems with medication history information and notify a pharmacist to seek clarification or resolution; ensure capture of appropriate patient information necessary to generate safe and effective medication orders (i.e. allergies, height, weight); ensure capture of prescription benefit information and document the home medication list in the electronic health record (EHR). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion. Education Required – High School diploma or equivalent Successful completion of a pharmacy technician training program Work Experience Required – 2 years of experience as a Pharmacy Technician Prior experience taking patient medication histories preferred Certifications Required - Registered with the Louisiana Board of Pharmacy and in possession of a work permit. One year of college or completion of a para-professional pharmacy training program, or Certified Pharmacy Technician Licensure or National Certification Knowledge Skills and Abilities Must have computer skills and dexterity required for data entry and retrieval of patient information. Must have working knowledge of pharmaceutical mathematics Must have working knowledge of sterile technique and demonstrate aseptic technique proficiency Must have working knowledge of safety guidelines for handling chemotherapy Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Skills to operate standard pharmacy and office equipment. Strong interpersonal skills. Job Duties Accurately obtains and clarifies patients' home/chronic medication list by contacting community pharmacies, physician offices and/or extended care facilities, interviewing patient and/or family members to ensure proper identification of doses and drugs including prescription medications, over the counter drugs and complimentary & alternative medications in a timely manner Utilizes the electronic health record to input patients’ home/chronic medication lists for the purposes of medication reconciliation under the supervision of a pharmacist Communicates discrepancies identified via the medication history process with the pharmacist and makes clarifications with the patient and prescribers as needed Accurately collects patients’ prescription benefit information Appropriately directs, triages or communicates to the appropriate caregivers or staff all questions or inquiries from patient or families that are outside the scope of taking the medication history Provides high quality customer service to patients, family members, and care team members Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized. Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. There may be an occupational risk for exposure to communicable diseases. There is potential to encounter hazardous medications and hazardous waste. Are you ready to make a difference? Apply Today! Individuals who reside in and will work from the state of Colorado are not eligible for remote work position. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. EEO is the Law links in English, Spanish, Chinese, and Arabic. Affirmative Action Policy Statement Ochsner Health is an integrated healthcare system with a mission to Serve, Heal, Lead, Educate and Innovate. Celebrating 80 years in 2022, it leads nationally in cancer care, cardiology, neurosciences, liver and heart transplants and pediatrics, among other areas. Ochsner is consistently named both the top hospital and top children’s hospital in Louisiana by U.S. News & World Report. The not-for-profit organization is inspiring healthier lives and stronger communities. Its focus is on preventing diseases and providing patient-centered care that is accessible, affordable, convenient and effective. Ochsner Health pioneers new treatments, deploys emerging technologies and performs groundbreaking research, including over 700 clinical studies. It has more than 36,000 employees and over 4,600 employed and affiliated physicians in over 90 medical specialties and subspecialties. It operates 47 hospitals and more than 370 health and urgent care centers across Louisiana, Mississippi, Alabama and the Gulf South; and its cutting-edge Connected Health digital medicine program is caring for patients beyond its walls. In 2021, Ochsner Health treated more than 1 million people from every state and 75 countries. As Louisiana’s top healthcare educator, Ochsner Health and its partners educate thousands of healthcare professionals annually. To learn more, visit www.ochsner.org. Ochsner Health is Proud to be an Employer of Choice. Recognized by Zippia as one of the “20 Best Companies to Work for in New Orleans, LA” Named as a 2020 Top Workplace by Times-Picayune Named one of the 2021 Top Workplaces in the USA by Energage Named to the Forbes list of America’s Best Employers for Veterans 2020 Named to the Becker’s Healthcare 2020 list of “100 Great Hospitals in America” Named to the Becker’s Healthcare 2020 list of "52 Great Health Systems to Know" Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.