Operations Supervisor

Summary/Objective The Operations Supervisor has general accountability to coordinate and supervise the daily activities of the warehouse. The Supervisor assigns associates to the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manages multiple associates in multi-faceted environment which includes activities such as inbound, stocking, picking, packing, inventory, shipping, and return processing.
2. Manages daily work load and assigns productivity goals based on customer’s demands.
3. Directs the operations and workloads to the associates team and holds associates accountable to productivity standards.
4. Ensure safety, accuracy, and production objectives are met.
5. Facilitates daily start up meetings to direct productivity goals and safety initiatives.
6. Train, coach, engage, and develop associates on efficient work methods aimed at improving the safety, security, accuracy, productivity, and profitability of the operation.
7. Utilizes effective strategies and communication techniques for conflict management. Exercises conflict resolution to prevent, minimize and resolve problems to build constructive relationships. Recommends solutions to specific individual issues.
8. Interview, hire and/or promote, onboard and train associates. The Supervisor will develop a training checklist to create a positive and successful onboarding experience.
9. Delivers appropriate and consistent verbal and written warnings in a clear, concise manner while adhering to company policies.
10. Completes timely performance reviews while documenting measurable goals and objectives.
11. Advocates and supports corporate training programs for direct reports to prepare team members for career path progression opportunities.
12. Processes and approves daily schedules and weekly time cards for payroll processing.
13. Manages a collaborative team environment through encouragement and positive attitude.
14. Ensure all associates follow policies and work rules including safety work rules.
15. Work on continuous improvement to raise the efficiency and quality of your work.
16. Knowledge of contractual requirements regarding execution of services and Key Performance Metrics detailing the measurement of our performance.
17. Assist with the development and execution of all processes and procedures involved in assigned operations.
18. Perform special projects related to process, quality, and service improvements, cost reductions, and/or generating other efficiencies as assigned.
19. Other duties as assigned.

#INDSA