Customer Service Representative - 2nd shift

ODW Logistics, a Top 50 Third Party Logistics provider, is Now Hiring for Forklift Operators. ODW Logistics has strong company Values of Respect-Trust-Team-Opportunity. Our commitment is providing a rewarding work environment for all our associates, that includes you.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy.
• Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face.
• Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements.
• Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
• Responding promptly to customer inquiries.
• Handling all situations to establish win-win outcomes in the best interests of customers and the organization
• Building and maintaining long-term relationships with internal and external customers
• Organizing workflow to exceed customers’ timeframes.
• Obtaining and evaluating all relevant information to handle product and service inquiries
• Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
• Provides suggestions for continuous improvement.
• Research, resolves, and communicates customer, inventory, order and inbounds discrepancies.
• Prepares hazardous and international documents.Benefits:

• Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
• Paid vacation and holidays
• Career advancement
• Recognition Awards
• Tuition Reimbursement
• Company Matching 401k.
• Gym Reimbursement
• Referral bonus opportunities
• Company Discounts Program

#INDHR

ODW is an Equal Opportunity Employer.