What are the responsibilities and job description for the Customer Service Associate position at OED?
We are looking for a friendly and hard-working customer service associate to join our growing team. You will be responsible for answering all customer questions and complaints, and transferring potential leads to our sales team. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Customer Service Associate Duties and Responsibilities
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Help sales team generate leads, identify potential leads and forward to sales reps
- Develop professional relationships with ongoing customers through excellent customer service
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
- Follow company communication procedures, policies, and guidelines at all times
- Perform each duty above with our customers' satisfaction as the number one priority
Customer Service Associate Requirements and Qualifications
- High school diploma or equivalent required
- Customer service experience is a plus
- Excellent interpersonal communication skills, both verbal and written
- Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Organized
- Outgoing, friendly, compassionate personality
Customer Service Associate
Royal Farms -
Fruitland, MD
Customer Service Associate
Royal Farms -
Salisbury, MD
Customer Service Associate
Royal Farms -
Princess Anne, MD
