Service Writer

Off Lease Only LLC, one of the largest independent used car groups with 5 locations in Florida, is seeking an experienced Service Writers to support our new Houston Location. Coming Soon!

Come join the nations used car destination! When you work at Off Lease Only not only are you important and appreciated but every associate plays a crucial role in making sure that our customers have a superior car buying experience. We value our associates and believe that the associates are the foundation of the Company and the key to our continued success.

Summary:

This job is primarily responsible for initiating automotive service and repairs by ascertaining performance problems and service requested.  

Essential Job Responsibilities and Duties:

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. 
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system and  
• Keep track of all open RO’s and ensure they are closed in a timely manner.  
• Assist customer service department to maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. 
• Send cars to other dealerships, body shops and outside vendors for repairs.  
• Inspect cars as necessary to ensure all repairs have been done properly and all paperwork is filled out and approved.  
• Identify, assist and open any arbitration issues and follow up until completion of the process.  
• Ensure invoices are closed out on time so venders get paid in a timely manner.  
• Load cars into a recon track system for ocean detail.  
• Maintain automotive records by recording problems and corrective actions planned. 
• Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier, management or transportation.  
• Confer with inventory management teams to determine ways to maintain supply-chain efficiency, or minimize cost.  
• Remotely monitor the flow of vehicles or inventory, using web-based logistics information systems to track vehicles.  
• Recommend improvements to existing or planned logistics processes.  
• Review procedures, such as distribution or inventory management, to ensure maximum efficiency or minimum cost.  
• Other duties as assigned. 

Qualifications:

• High School Diploma or equivalent.  
• Experience working in dealerships or working with vehicles and parts is required.  
• Must be proficient in Microsoft Office applications including Excel.  
• Experience with ADP, CDK and Dealersocket is a plus. 
• A valid Florida driver’s license with a satisfactory driving record in the sole discretion of Off Lease Only.  

Why work for Off Lease Only:

Competitive Pay, Growth Opportunities and Continued Training, Paid Time Off, Medical, Additional Ancillary Benefits, Vision, Dental, Employee Assistance Program, Accident Plan, Voluntary Life Insurance, Short Term Disability, Long Term Disability, 401(k) with employer contribution

Off Lease Only is a drug free workplace. All applicants will be subject to a drug screen and background check. Off Lease Only is an Equal Opportunity Employer and administers all employment practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under law