Client service supervisor

Primary Responsibilities

• Oversees the Print function to ensure efficient operation while driving overall store sales.
• Operates and trains associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time, to include determining if RPC (Regional Print Center) should be used, per established guidelines.
• Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
• Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team.

Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation / deactivation of the store’s alarm system, and processes for opening or closing the store.

• Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
• Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment.

Adheres to all standards related to signage labeling and merchandise presentation.

Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience.

Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client / customer retention.

• Ensures compliance with company policies, procedures and practices; and supports the company’s loss prevention efforts

Education & Experience :

• High School diploma or equivalent education preferred
• Minimum 3 year experience in related field
• Experience and / or training in related field
• Experience in Print Center Operations preferred
• Must be the subject matter expert in the Print Services area
• Must possess advanced selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information / merchandise through POS register system

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

Other duties may be assigned.

Pay, Benefits & Work Schedule

You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics;

paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Last updated : 2024-05-20