Retail supervisor store

Primary Responsibilities

Sales and Service Excellence : Foster a culture that builds trust, brand loyalty and exceptional client service delivery.

Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and / or services solutions.

Maintains awareness of planned advertisements and promotions. Provides exceptional customer service by educating customers about Office Depot products and services.

Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.

Able to evaluate the customer’s needs to determine the total solution.

Leadership and Team Development : Provide guidance, direction, and ongoing training to store associates, including Print Services associates.

Facilitate training sessions on the business model and the holistic service offering for clients / customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.

Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies. Other responsibilities as deemed necessary

Operational Efficiency : Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.

Identify areas for process improvement and implement plans to reduce waste and inefficiencies. As a leader in the store, ensure regular loss prevention compliance.

Assist the General Manager in providing guidance and effective coaching to associates for improved performance. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

External Key Carrier Responsibilities : Maintain the safety and security of the building and associates during the absence of other managers.

In partnership with all associates, ensure regular loss prevention compliance. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.

Fulfill responsibilities associated with External Key Carrier designation

Education and Experience :

• High School diploma or equivalent education preferred
• Business, Retail Management, or another related field preferred.
• Minimum 1-3 years of experience in related field
• Retail, sales, customer facing, and / or supervisory experience preferred
• Must be knowledgeable in the Technology and Print area
• Must be able to effectively lead, coach and manage others in a professional environment
• Demonstrates leadership capabilities, with the ability to work independently, as well as with others
• Must possess strong selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information / merchandise through POS register system
• Must have open availability
• Coaches / Motivates, Conflict Management, Problem Solving, Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.

Other duties may be assigned.

Pay, Benefits & Work Schedule : You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics;

paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Last updated : 2024-07-15