Intake Specialist

Where New Paths Begin

Recovery is possible with OhioGuidestone. A leader in the field of behavioral health with a history dating back to 1864, we address the needs of the whole person, helping them reset their paths, reclaim their autonomy and restore their purpose. OhioGuidestone connects individuals with the resources needed to achieve lifelong success, providing community counseling, substance use disorder treatment, workforce development training, early childhood mental health services, psychiatric care and more.

Duties/Responsibilities:

• Provides intake services, including by not limited to: confirming insurance information on clients new to the Agency, explaining available services, engaging clients, families and other parties as needed.
• Performs recordkeeping and copying of necessary information, dissemination to appropriate individuals within the agency and any outside agencies based on departmental requirements.
• Accurately enters all intake information from packets or calls into the database system.
• Performs related administrative responsibilities; maintains and completes related reports, paperwork, records, and other documents; responds to emails and phone calls in a timely manner; attends various trainings and meetings; communicates with other agencies, departments, and vendors regarding required paperwork, contract compliance and consults with other county agencies and/or supportive services as necessary.
• Answers incoming calls, and either routes the call to the appropriate person or takes messages as necessary.
• Produces required departmental reports, letters, and all other related documents for department personnel or program standards.
• May be involved in the planning, organization and implementation of special events or department specific projects or seasonal program changes.
• Maintains the confidentiality of client or collateral interaction within Agency defined standards.
• Participates in staff trainings, supervisory and staff meetings.
• Maintains regular and reliable attendance.
• Exhibits positivity, flexibility and a willingness to provide in service training and take on new responsibilities as requested or required.

Required Skills/Abilities:

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computer literacy skills, including Windows applications, Microsoft Office Suite, and basic database usage, as well as moderate level typing.
• Knowledge of proper use of office equipment including phones, copiers, and fax machines.
• Strong critical thinking and communication skills to problem solve and interact verbally with staff, representatives from outside agencies and families.
• Exceptional customer service skills as work is generally performed at a desk and on the phone.
• Organizational skills and attention to detail.

Performance/Physical Requirements:

• Work environment is based in an office setting and consist of walking, standing, bending, stooping, lifting up to 25 lbs. and remaining in a stationary position 50% of the time.

Qualifications:

• Minimum educational level is a High School Diploma or GED*; Associate degree in a related field is preferred.
• Experience with Electronic Health Records (EHR), Evolv preferred.
• Experience working with children, youth and families; office experience and insurance billing experience is preferred.
• Must have a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Ability to take and pass a physical exam and drug screening.
• Employment is contingent upon clear results of a thorough background check.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/M/F/H/V

Experience

• Experience working with families is preferred

Education

• Diploma or better

• Associates or better

Licenses & Certifications

• Driver's license

Skills

• R-EMR

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization