Counter Sales

Duties:

· Phone and face to face customer service – establish, service, and maintain customer accounts by utilizing customer growth and new customer call sheets

· Greet all customers in a friendly, welcoming, and timely manner

· Review morning sales numbers and goals with Location Manager

· Qualify customer for proper fitment, style, and product, and work with service department supervisor to fulfill customer needs

· Maintain proper margins, while ensuring that proper work order process is being followed:

o Vin numbers are put on work order

o Email addresses are entered

o Proper phone number for contact

o Proper vehicle recorded

o Address entered

o Mileage

o Service notes

o Customer status waiting/call when ready/time promised

o Tire registration form filled out accurately if applicable

· Ensure outside billing is coded correctly, and that proper bill out procedure is being followed for credit cards, electronic checks, and charge accounts

· Offer and set up in house credit card (CFNA card) with proper approval

· Accurately complete national account/government paperwork in a timely manner, specified by Location Manager – i.e. Michelin, Firestone, etc

· Accurately get approvals on Auto Integrate for fleets where it is required

· Process all paperwork and return customer calls

· Perform proper closing procedures such as closing out credit card machine, till count down, cleaning the showroom, etc

· Adhere to all company safety policies and procedures, including wearing all Personal Protective Equipment as required for position, reporting all Near Misses, and reporting all incidents & filing appropriate paperwork in required time frames.

· Participate in company shows – events may fall on evenings or weekends, so some flexibility is required

· Participate in and complete any manager/company requested training/continuing education to stay current on sales techniques and trends

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Job Requirements

· Candidate should be able to perform lifting of up to 50 lbs on an occasional basis, and able to stand for prolonged periods of time

· Preference towards candidates with a minimum of 1 year of sales/customer service experience; strong preference towards candidates with previous tire/automotive experience

· Effective verbal and written communication

· Strong computer skills, including Microsoft Office programs, and ability to learn company-specific software

· Legally eligible to drive a vehicle, with insurable driving record

· Work will be primarily indoors, with minimal exposure to dust or any chemicals or irritants

Job Type: Full-time

Pay: $17.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Service writing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location