Customer Experience Lead

Old Navy at Coastland Center is recruiting for several lead positions- women's merchandising (FT), men's merchandising (FT), customer experience (FT), front end (PT), fitting room (PT), and logistics- shipment, markdowns, signage/promo changes (FT & PT).

We are hiring Full Time and Part Time positions with salary ranging from $15-$18/hr based on experience. Full time positions require open availability, are scheduled 32-40 hours weekly, and receive our full benefits package. Part time positions average 20-25 hours weekly (based on need, desire, and availability). Logistics shifts (shipment, markdowns, promo changes) typically begin at 6 or 7am, and all other positions have flexible schedule options.

Please also apply online at oldnavytalent.com under brand associate or Full time Brand associate at Old Navy Coastland Center - Naples, FL

about old navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

about the role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

what you'll do

• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area (customer experience- satisfaction, service, driving company metrics, onboarding & training)
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

who you are

• Provides clear and direct communication of expectations and gives feedback
• Ability to utilize technology effectively and engage with customers and your team to meet goals
• Able to effectively lead and inspire others through coaching and mentoring
• Demonstrate interest and initiative towards continuous improvement and growth
• Research process or transaction flow to identify root cause of errors

benefits at old navy

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• see more of the benefits we offer.*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the best places to work by the human rights campaign for the seventeenth consecutive year and have been included in the 2021 bloomberg gender-equality index for the fourth year in a row.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location