What are the responsibilities and job description for the ATM Payment Cards Specialist position at Old Second National Bank?
Who We Are
At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Position Overview
This position is responsible for supporting the overall daily operation and balancing of all Old Second National Bank ATM's and for handling customer inquiries and concerns in a timely manner, according to Bank policies and procedures.
Essential Job Functions
- Balance the withdrawals and deposits for all OSNB ATMS, entering necessary customer and Network adjustments into the daily settlement worksheet.
- Process all returned checks deposited at ATM's and post necessary customer entries and process Network adjustments.
- Add new Debit cards into the Passport database and process Card Order File(s).
- Process Instant Issue Debit Cards.
- Perform requested Maintenance on existing Cards including canceling Lost/Stolen Cards, PIN Resets, Limit Increases and Address/Name Changes.
- Remove closed accounts from the Passport and JHA-CPS systems.
- Balance the daily settlement received from JHA-CPS to the Passport system; posting income and expense entries.
- Determine outages, researching and resolving all dropped and multi-posted transactions.
- Process Reg E disputes determining most effective Return Reason Codes and gathering support for successful dispute resolution.
- Open/distribute all incoming department mail.
- Handle Debit Card related customer inquiries.
- Maintain gift card inventory, distribute to branches as needed.
- Process orders for Payroll cards.
Requirements
High School diploma (or equivalent), and two or more years of prior cash handling, or ATM balancing experience.
Competencies
- Good oral, written and interpersonal skills
- Ability to work well with others
- Strong computer skills
Thanks for considering Old Second!
Old Second National Bank is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to their real or perceived race, color, religion, creed, sex, marital status, national origin, citizenship, ancestry, age, sexual orientation, gender identity, disability, military status, genetic information, veteran’s status, or any other
protected characteristic under applicable law.
Salary : $6 - $0
