Store Manager

FLSA: Exempt

JOB TITLE: Store Manager

DEPARTMENT: Store Operations

REPORTS TO: District Manager

GENERAL SUMMARY:

Responsible for the management of all team members in the effective planning and implementation of all store processes, including training, merchandising presentations, staffing and support.

DUTIES and ESSENTIAL JOB FUNCTIONS:

• Recruit, select and retain qualified team members according to federal and state labor laws and company policies; ensure store is properly staffed.
• Provide proper training for team members; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
• Make recommendations regarding team member pay rate and advancement.
• Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
• Ensure that the store is appropriately staffed and effectively opened and closed each day. The schedule requirement is at least 2 closing shifts per week as well as at least 1 weekend day.
• Ensure execution of major events and company initiatives.
• Facilitate the efficient receiving, flow and stocking of merchandise by following defined company work processes.
• Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
• Maintain accurate inventory levels by controlling damages, markdowns, pricing, paperwork, and facility controls.
• Ensure the financial integrity of the store through strict cashier accountability, key control and adherence to stated company security practices and cash control procedures.
• Provide superior customer service leadership inclusive of front-end initiatives and Customer VIP sign up.
• Ensure that store is adequately equipped with tools necessary to perform required tasks.
• Ensure store staff executes company policies, processes and procedures as outlined in the Standard Operating Procedures manual, Team Member Handbook and company communications; ensure team member compliance.
• Complete all paperwork and documentation according to guidelines and deadlines.
• Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.

KNOWLEDGE and SKILLS

• Proficient in reading, speaking, and writing English.
• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to perform cash register functions to generate reports.
• Knowledge of inventory management and merchandising practices.
• Effective oral and written communication skills.
• Effective interpersonal skills.
• Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, CALL program, etc.)
• Good organization skills with attention to detail.
• Ability to solve problems and deal with a variety of situations.

WORK EXPERIENCE and/or EDUCATION:

• High school diploma or equivalent strongly preferred.
• Three years of management experience in a retail environment required.
• Big box retail management is preferred.

COMPETENCIES:

• Aligns motives, values and beliefs with Old Time Pottery, LLC values and culture.
• Supports ownership by tapping into the potential of others.
• Acts as a liaison between the corporate office and store team members.
• Fosters cooperation and collaboration.
• Interacts with staff tactfully yet directly and maintains an open forum of communication.
• Demonstrates responsiveness and sensitivity to customer needs.
• Applies basic principles of retail (i.e., peak inventories, merchandise flow, etc.)
• Provides continuous attention to development of staff.
• Recruits, hires and trains qualified applicants to fulfill a store need.
• Ensures store compliance to federal labor laws and company policies and procedures.
• Prepares for training and evaluates impact of training.
• Presents information thoroughly and in accordance with the participant’s needs.
• Evaluates participant’s knowledge and skills before and after training.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS:

• Constant walking and standing.
• Frequent and repeated bending/twisting, from the waist to stock merchandise, unload trucks or assist customers.
• Frequent handling or grasping of merchandise and equipment such as pricing guns, box cutters, stocking carts, pallet jacks and shopping carts.
• Frequent and proper lifting of up to 25 pounds from floor to waist.
• Frequent carrying of merchandise of up to 25 pounds.
• Occasional and proper lifting of up to 25 pounds from waist to overhead.
• Occasional squatting and kneeling to stock merchandise, unload trucks or assist customers.
• Occasional work above the waist and/or shoulder.
• Occasional climbing – ascending/descending using a ladder.
• Occasionally exposed to outside weather conditions.
• Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Old Time Pottery stores.
• Gross handling/finger dexterity.
• Forcible push/pull of up to 200 pounds of force using large material handling equipment.
• Fast-paced environment; moderate noise level.

Date: 09/2020

This job description represents an overview of the responsibilities for the above referenced position and is not intended to represent a comprehensive list of responsibilities. Job responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. An Associate should perform all duties as assigned by his/ her supervisor.