What are the responsibilities and job description for the Access Representative I position at OLE Health?
POSITION TITLE: Access Representative
DEPARTMENT: Medical
REPORTS TO: Access Supervisor
SCHEDULE: Full Time; Monday- Friday
LOCATION: Woodland, CA
PAY RANGE: $22.89 to $27.98 hourly
About CommuniCare OLE
Established in 2023, CommuniCare OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
BENEFITS
- Medical, Dental, Vision Coverage
- Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
- 18 days of PTO (Vacation & Sick)
- 10 Paid Holidays 1 Float Holiday
- 4% Employer Match for 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.
JOB SUMMARY: The Access Representative works under the Access Supervisor with a team of administrative, clinical and program staff members to perform a variety of patient services responsibilities.
EDUCATION, EXPERIENCE, TRAINING
- High school diploma or GED required.
- Administrative and customer service experience in a medical office, hospital or clinic preferred
- Bilingual English/Spanish required.
KNOWLEDGE OF WORK
1. | Demonstrated ability to answer multiple phone lines simultaneously while maintaining courteous customer service skills/ |
2. | Must be able to multi-task as well as demonstrate proficiency in written and verbal communications. |
3. | Must be able to accurately follow detailed protocols for appointment scheduling. |
4. | Experience working in a health clinic or demonstrated commitment to low income populations preferred. |
DUTIES AND RESPONSIBILITIES
1. | Demonstrates exceptional customer service skills including greeting patients in a kind, compassionate and courteous manner; responds effectively to patient questions; manages multiple priorities and heavy patient workloads with patience and confidence. |
2. | Accurately registers patients ensuring that all records entered are accurate and complete 100% of the time. |
3. | Makes use of designated script and protocol to screen patients for insurance eligibility; refer all self pay patients to Client Benefit Advocate prior to scheduling a follow-up visit; place calls to patients prior to appointment in order to confirm eligibility. |
4. | Answer all telephone calls in a timely, efficient, and courteous manner leading to high patient satisfaction; takes accurate and comprehensive phone messages at all times using the designated message form. |
5. | Schedules patient appointments with providers and provides accurate information to patients regarding a wide variety of programs and services; pre-registers all patients; places reminder calls to patients to confirm appointments. |
6. | Accurately charges patients without funding sources according to the CommuniCare sliding scale; Collects cash and credit payments from patients; assures that all monies are counted and balanced with receipts at the end of the designated shift with a 100% accuracy rate. |
7. | Enforces patient privacy and confidentiality guidelines with all clients; ensures that all protected health information is out of view of other patients at all times, and is secure when work shift has ended; Ensures that all protected health information is disposed of in the proper manner when required. |
8. | Carries tablet to greet and direct patients at entrance. |
9. | Registers patients that have been pre-registered. |
10. | Wears a headset and answers phones as needed. |
11. | Assist with other administrative projects and tasks as needed. |
Salary : $2,000
