Call Center Representative I

POSITION TITLE:               Call Center Representative  

 DEPARTMENT:                  Primary Care  

 LOCATION:                        West Sacramento and Davis

 REPORTS TO:                     Operations Manager, Patient Access and Call 

About CommuniCare OLE

Established in 2023, CommuniCare OLE is the result of a union of two health centers with  deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.

JOB SUMMARY: Call Center Representatives work under the Operations Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record. Our company culture is anchored in our belief that everyone has right to compassionate, respectful, and responsive services, regardless of ability to pay. 

EDUCATION, EXPERIENCE, TRAINING

1. High School Diploma or GED required 
2. One year experience in medical office, hospital or clinic preferred 
3. Administrative and customer service experience in a busy customer service-related environment is required
4. Experience working in a health clinic or demonstrated commitment to low-income populations preferred.
5. Bilingual English/Spanish or English/Russian preferred 

KNOWLEDGE OF WORK

DUTIES AND RESPONSIBILITIES