What are the responsibilities and job description for the Account Manager position at OLIVER?
#LI-CM1 #mid-senior
About the role:
For this position, you will work onsite with our client in New York, NY ( Hybrid ). You’ll be part of a team that lives, breathes, and loves their brands, and excel in making creative, effective work in service of their business goals. You’ll work nimbly and flexibly with your OLIVER counterparts, have each other’s backs, and create stuff that makes you, and our client, proud.
What you will be doing:
- Full workflow management: Managing projects, processes, systems, media channels and clients/partner agencies.
- Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements, has been through QC and is approved and on brand before released to client.
- Strong understanding and experience with transcreation and localization process (including print, video and digital). You will supervise and oversee transcreation jobs and ensure successful delivery of premium marketing communications.
- You will be responsible for the achievement of transcreation key performance indicators such as quality and efficiency. Monitoring client satisfaction.
- Supporting the Business Director with handling issues of escalation/resolutions, pre-emptying these, managing all resource requirements, escalating potential issues bottlenecks where necessary.
- Assist with financial management and understanding, ensuring work is billed correctly and timely. Working with the Business Director on account profitability.
- KPI monitoring of the account.
- Help with account growth & client development; developing, maintaining and growing client relationships, plus identifying new opportunities.
- Internal commercial understanding: Retention of account, increase in revenue, high client satisfaction scores, improved internal processes.
What you need to be great in this role:
- At least 2 years in an agency environment with transcreation industry knowledge.
- Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach.
- Outstanding team and senior client management.
- Strong client facing and presentation skills, ability to inspire and lead others. Committed to high-quality output and service, with an eye for detail.
- Strong organizational skills, ability to multi-task a must.
- Good analytical and numerical skills.
- Able to handle challenging situations and act appropriately.
- For roles that will be performed in New York City, this is the pay range $75,000 - $90,000
In compliance with local law, this is the salary range OLIVER Agency believes it will pay for this position at the time of this posting. Compensation will be determined on various factors including but not limited to geographic location, qualifications, experience, revenue-based metrics, any contractual agreements, and business and/or client needs. The range listed is just one component of OLIVER’s total compensation package for our employees.
Salary : $75,000 - $90,000
