PEOPLE & CULTURE MANAGER

PEOPLE & CULTURE MANAGER

You are a business partner and sometimes referred to as the conscience of the group.

You keep up with the labor laws and the latest trends in the workplace.

You keep your cool when dealing with employee matters; you are patient and project a sympathetic attitude.

Are you our future PEOPLE AND CULTURE MANAGER?  

Here’s what the job would look like:

As the People and Culture (P&C) Manager, you will coordinate, administer and report on various human resource programs, system and procedures to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment. You are responsible for all recruiting, hiring and daily administration of various salary, benefit, government and employee relations programs. Part of your job is to recommend and implement procedural/process changes.

Here are your job responsibilities:

• Manage all recruiting, screening, interviewing, performing reference checks and coordinating department interviews for management and hourly candidates to ensure quality hires and compliance with federal, state and local laws and regulations. Manage the employment process from recruitment to hiring, and related advertising and documentation.
• Manage and implement the various in-house training programs to ensure consistent administration & reduce turnover, provide open communication and promote a positive and pro-associate work environment.
• Advocate the Open Door Policy by assisting in the counseling and/or discipline of associates as needed, through clear, calm and direct oral written communication, in accordance with the guidelines established by OLS Hotels & Resorts, dba Springboard Hospitality.
• To manage, direct and monitor the associate assets of the company, perpetuating an environment that is profitable, while meeting all health, safety and sanitation needs.
• Manage Paycom. Review Payroll & input/update new hires, make daily changes to ensure accurate, up to date information is available for payroll and management.
• Administer payroll process including maintaining related associate/payroll records, processing involuntary deductions such as levies and garnishments, checking and auditing timekeeping records for compliance with established standards, supervising compliance with time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and miscellaneous changes such as including computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
• Administer all associate benefit programs, act as the intermediary with insurance and 401K plan administrators, reconcile all monthly billing to in house roster, ensures monthly premiums are paid in a timely manner, coordinates and control all benefit audits including group health insurance, COBRA, vacation, sick, leave of absences, jury duty pay and others such as Health Fairs, Los Angeles Region Metro Bus Pass Program, Associate Discounted Rooms Program, discount coupons, etc.
• Coordinate and manage Workers Compensation by maintaining verbal and written communication with injured associate(s), claims administration office, doctors, and departmental supervisors regarding the status of injured associate(s). Coordinates the legal aspects of Workers’ Compensation cases. Maintains accurate records of all verbal and written correspondence. Accurately prepares and maintains all Workers Compensation statistics including first reports, individual files, modified duty, and follow-up medical reports.
• Update and disseminate information regarding Workers’ Compensation as it relates to trends, regulations and the laws, ensuring full compliance. Ensures accident reports are properly investigated and reviews accident loss run reports to determine accident trends, progress and cost containment measures
• Manage Leave of Absence Program and traces all Leaves of Absence to ensure compliance with Leave of absence Policy in conjunction with Federal/State protected Leave programs such as FMLA, Pregnancy, CFRA, Kin Care, Military, etc. Trace Leaves of Absence to include monitoring return dates of associates, verifying doctor’s notes, collecting insurance payments as necessary and responding to State Disability program.
• Manage Unemployment Claims and coordinates compliance between EDD/Hotel and Unemployment representative. Ensure Managers attend Unemployment Hearings.
• Assist in office administration including office equipment, supplies, maintain associate records, filing and other projects assigned to the People & Culture Department to comply with government laws and regulations and achieve Hotel goals.
• Develop advertising for Benefits & Associate Relation Events; and keep associate bulletin boards current, including, but not limited to: communicate legal requirement, associate feedback, post memos, pictures of associate events, loss prevention materials.
• Perform other duties and responsibilities as required.
• Notify all managers monthly of reviews due & track completed reviews to ensure they are given in a timely manner.
• Bring all sensitive associate related information to the attention of the General Manager in all instances to limit liability.
• Conduct exit interviews, track trends and complete accurate turnover reports as needed
• Position hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.
• Process P&C forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation & worker's compensation claims, in a manner which is consistent and ensure that liability is minimized.

You may be assigned these:

• Actively lead the Safety Committee.
• Act as a facilitator in the Quality Assurance Committee.
• Assist in the competitive wage & benefit survey annually.
• Keep employee bulletin boards current, including, but not limited to: post memos, pictures of employee events, loss prevention materials.
• Perform special projects as assigned.
• Maintain checkbook accounting for P&C related expense in employee relations, staff training, and recruitment advertising. Ensure purchase orders are completed for all purchases.
• Conduct exit interviews, track trends and complete turnover report in an accurate, timely manner
• Assist with special projects as needed.

Our expectations from you are the following:

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and Springboard Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to the General Manager.
• Read and abide by all the regulations and rules of conduct stated in the employee handbook

These are what the job requires:

Education: Four-year college degree or equivalent /education experience.

Experience: Experience is required with this company or other organization(s) for one to two years in hotel, People and Culture or related position.

Skills and Abilities:

• Must have basic PC knowledge, minimum typing speed of 35 wpm, ability to write and communicate professionally, bi-lingual fluency a plus.
• Must be hospitality oriented and possess the ability to work under pressure.
• Should possess the ability to complete multiple tasks simultaneously.
• Requires thorough knowledge of a technical field or the practices and procedures of a professional field in order to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• May require supervision/management skills.
• Bilingual in Spanish a plus

No. of employees supervised: 2-3

Travel required: Ability to drive and/or commute to and from other properties if needed  

Hours Required: Forty-Fifty per week; schedule may vary according to business needs