HR Manager

Olu’s Home Position Description

Position Title: HR Manager

FLSA Status: Exempt

Last Revision Date: May 2022

Department: Corporate

Location: Minneapolis, MN

Accountable to: President and CEO

Olu’s Home Vision

Olu's Home provides Supportive Living services and collaborates with people and families with a variety of needs to improve the quality of life for those we serve. OHI is certified in the Central Certification Program (CERT) by the City of Minneapolis, Hennepin County, Ramsey County, and the City of Saint Paul. We meet the requirements for Small Business Enterprise (SBE), Woman-Owned Business (WBE), and Minority-Owned Business Enterprise (MBE). OHI maintains an unyielding focus in providing quality services to all individuals that we serve. More information is available at olushome.com.

Olu’s Home Mission

Olu's Home mission is to provide Supportive Living services and collaborates with people and families with a variety of needs to improve the quality of life for who Olu's serves. Olu's offers several services to assist our residents including counseling, job search assistance, and much more. Olu's provides high-quality services that are specific to the needs of everyone. Olu's services help increase functional skills, improve confidence, and build healthy relationships. Olu’s Home believes that happy lives start with healthy relationships and a safe and structured home.

Olu’s Home Core Values

• Commitment to integrity and ethical practices.
• Compassion and respect for all people regardless of their socioeconomic status or disability.
• Ensures dignity, privacy, and respect for client rights.
• Pledge to help ensure the safety and health of clients and colleagues.
• Promise to performance excellence and initiative-taking client and quality care.

Position Summary

Reporting to the President and Chief Executive Officer (CEO) as a working manager, the Human Resources (HR) Manager shall plan, oversee, and coordinate human resources activities and staff of entities/organizations including Olu’s LLC., Olu's Home Inc., Olu's Beginnings LLC., and Beauté Atout headquartered in Minneapolis, Minnesota. Primary responsibilities include developing, implementing, managing, monitoring, and measuring HR systems, policies, processes, procedures and best practices in the areas of recruiting and hiring, new employee orientation and onboarding, employment law compliance, employee benefits design and administration, manager and employee relations, performance management, and training.

This is an on-site/in-person position. A hybrid and a flexible work schedule may be considered.

Role and Responsibilities

Stewardship

• Design and implement a HR Strategy that is aligned with the business mission, strategic goals, organization culture, and core values.
• Ensure compliance with federal, state, and local laws, rules, and regulations.
• Assess employee turnover and overtime, and implement strategies to retain employees, assess the staffing model, and make recommendations that stabilize staffing schedules and decrease overtime.
• Ensure all employees complete new hire, onboarding, and ongoing training as required to ensure compliance with all federal, state, local, and regulatory agency requirements.
• Manage and respond to worker’s compensation, unemployment, and other regulatory agencies and represent the company for hearings and investigations as needed.
• Establish and manage strategic alliances and contracts with vendors to support the mission, strategic goals and priorities of the company.
• Ensure all employees have passed and remain active in the Minnesota Department of Human Services background study program.
• Oversee or review the payroll process.
• Review invoices from HR vendors, ensure accuracy, and provide monthly reporting to the CEO.
• Serve as chair of the Safety Committee and lead regular meetings (minimally once a quarter).
• Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes
• Help ensure employee health and safety to include OSHA, HIPPA, and other compliance laws, rules, and regulations.
• Participate in leadership meetings, clinical meetings, and ad hoc workgroups to support the organization's mission within and outside of the organization.
• Complete and submit required Federal, State and local reporting requirements such as 300 logs, EEO-1 Reporting, ACA, Minnesota Wage Theft Notices, etc.
• Stay abreast and provide leadership with current and forecasted trends and statistics associated with HR and the people strategy for the company.

Technical Performance and Precision

• Prepare and maintain the annual staffing forecast to proactively project and ensure timely recruitment and hiring.
• Design, implement, manage and measure and continuously enhance a full-cycle recruiting and hiring system to include managing an applicant tracking system (ATS), sourcing, interviewing, confirming credentials, recommending candidates for consideration, checking references, extending employment offers, and ensuring that all new employee paperwork, training, orientation, and onboarding is completed.
• Design, implement, and manage a competitive employee benefits program.
• Provide manager and employee relations oversight and investigate and resolve workplace conflicts as they arise.
• Design, implement, manage and measure and continuously enhance the performance management system to ensure current and compliant (federal, state, local law, rules, and regulations) position descriptions, a performance review system, and performance workplans.
• Design, develop, and facilitate (or outsource) training and performance management programs to help ensure management and employees understand their roles, responsibilities, and performance expectations.
• Perform or outsource annual compensation and salary analysis to ensure that each unique position description is aligned with market data to ensure competitiveness to attract and retain high performing talent.
• Implement and oversee a safety and health program aligned with OSHA and other regulatory requirements.
• Administer leave requests include the Family Medical Leave Act.
• Administer all performance reviews including: 90-day reviews, annual reviews, performance improvement plans (“PIP”), and corrective actions/written warnings.
• Investigate and report on industrial accidents for insurance carriers, serves as the point person for all workers compensation issues.
• Ensure that all position-required trainings are completed, as required by the Minnesota Department of Human Services (e.g., CPR and First Aid training).
• Maintain records to include the official employment records and compile statistical reports concerning employee-related data such as hires, transfers, performance appraisals, absenteeism rates, turnover, and overtime.
• Research and develop partnerships with internship and apprenticeship programs such as the Achieve Minneapolis “Step Up” program, and Apprenticeship MN and Youth Skills Training (YST) Program.
• Manage and oversee the entire employment separation process to include exit interviews, return of equipment and company resources, disenrollment from employee benefits and other program, communications, and outplacement referrals.
• Provide weekly HR progress reports to the President and CEO regarding HR accomplishments, challenges, solutions, and upcoming deliverables.

Customer Experience

• Design, develop, implement, manage, and measure an employee rewards and recognition program.
• Research and share community engagement opportunities with management and employees.
• Administer and review the professional development benefit program with CEO.
• Participate in staff meetings and provide employee relations support and training.
• Conduct, analyze, and present regular employee surveys to management team.
• Utilize the HRIS system tools/portal to regularly communicate with staff.
• Answer all phone calls and emails to include potential candidate requests, and frequent questions about Olu’s Home.

Learning and Growth

• Make a continual effort to advance competencies, knowledge, skills, and abilities through continuing education, training, advanced degrees, certifications, reading, conducting research, and related opportunities.
• Discuss career and professional development goals with management.
• Continuous learner who strives to stay aware of leading-edge best practices finds innovative and accurate answers and knows how to connect resources and solutions.

Position Qualifications

Education

• Bachelor’s degree in human resources or related field. Master’s degree preferred. Equivalent work experience may be considered.
• Qualified status under Minnesota Rule 11 must be maintained (Criminal background studies of individuals affiliated with programs licensed by DHS).

Experience and Requirements

• Five years of progressive HR experience with a minimum of two years in a HR Manager role.
• Experience with HRIS system administration.
• Must have legal status to work in the U.S.
• Valid State of Minnesota Driver's License, insurable driving record and reliable transportation is essential.
• Must submit and pass a background study with the State of Minnesota Department of Human Services
• SHRM SCP or CP certification is essential.
• Previous experience working in a Minnesota Department of Human Services licensed organization is helpful
• Previous experience using a Paylocity HRIS system is a plus.

Essential Skills and Abilities:

• “Big picture” thinker with the ability to address and resolve high-level concerns and find a solution using all available data.
• People skills –must be able to effectively communicate with both executives, managers and leaders, and staff employees in order to create and administer policy.
• Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas.
• Adaptability and able to respond quickly to a shifting reality and adjust initiatives and priorities accordingly.
• Confident while also flexible and open to mentoring, guidance, and insights that help to enhance performance, productivity, and engagement.
• Strong work ethics, initiative-taker, accountable, dependable, flexible, resourceful, initiative-taking, collaborative, and cooperative. Goes the extra mile without supervision to ensure performance expectations are proactively achieved.
• Demonstrate political savvy and a steady professionalism with the ability to communicate with ease and engage in meaningful dialogue, share best practices, and influence in a manner that makes services, products, and relationships better.
• Superior interpersonal, teamwork, collaboration, and world class customer service skills.
• Excellent oral, written, time management, and organizational skills required.
• Able to perform in a high-performance workplace that is innovative and growing, both in individual and team performance.
• Must have integrity to manage sensitive and confidential issues involving all internal and external customers.
• Advanced to exceptional skills using Microsoft Word, PowerPoint, Excel; and Adobe Pro.
• Ability to use or learn to use web communication and collaboration technologies to include Adobe Connect, Zoom, GoToMeeting, and Microsoft Teams.
• Proven ability to show initiative, assertiveness, and resourcefulness to address customer needs.
• Serve as a “solution provider” developing a variety of ways to address issues and customer needs.
• Initiative-taker, collaborator, able to maintain confidentiality.

Language Skills

• Ability to read, analyze, and interpret documents such as policies, procedure manuals, research information, articles, and various HR periodicals.
• Ability to speak effectively and present information to all levels of internal and external customers.
• Ability to author routine reports and correspondence that conforms to prescribed style and format.
• Ability to respond to common inquiries or complaints from customers.

Physical Demands

Required to sit and/or stand for extended periods of time. Intermittent physical activity including bending, reaching, standing, climbing stairs, kneeling, and/or stooping.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger dexterity, handle, or feel objects tools or controls, teach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision; color vision, peripheral vision, depth perception, and the ability to adjust focus.

Supervision

This position has supervisory responsibilities and oversight of positions to include:

• One direct report (Human Resources/Payroll Coordinator)
• Two indirect reports (Marketing Specialist and Olu’s Beginnings Director)

Travel

This position requires local and some overnight travel.

Work Environment

Ability to work in a fast paced and demanding entrepreneurial environment is required. Must be initiative-taking, able to work independently and responsible for assigned workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employer Disclaimer

This position description is not nor is it intended to be a contract between Olu’s Home and the employee filling/hired to perform the duties of this position. The document is not intended to list every duty an employee in this position could be required to perform. Olu’s Home reserves the right at its discretion to change the duties outlined herein or requests the employee to perform duties that are not listed. The company may use this position description to assist in evaluating the employee’s performance or to make other appropriate job-related decisions.

Certifications and Signatures
I certify that I have read and understand my role and responsibilities for this position. I further understand that I must adhere to all Human Resources and client (when applicable) policies, processes, procedures, proven best practices and function as a role model accordingly.

COVID-19 considerations:

Olu's follows all Centers for Disease Control and Prevention (CDC), Minnesota Department of Health (MDH), Department of Human Services (DHS) COVID-19 guidelines and recommendations. Olu's observes precautions such as remote interview process, personal protective equipment provided/required, plastic shields at workstations, temperature screenings, social distancing guidelines in place, virtual meetings, sanitizing, disinfecting, or cleaning procedures in place. A mandatory COVID vaccine policy is in place for all Corporate/Headquartered employees.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Olu's follows all Centers for Disease Control and Prevention (CDC), Minnesota Department of Health (MDH), Department of Human Services (DHS) COVID-19 guidelines and recommendations. A mandatory COVID vaccine policy is in place for all Corporate employees.

Ability to commute/relocate:

• Minneapolis, MN 55411: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Human resources: 1 year (Preferred)

Work Location: One location