Technical Services Specialist

Omega Products International is the leading manufacturer of plaster wall systems, finishes, and related products. We are seeking a full-time Technical Services Specialist to manage a variety of interesting projects and tasks in our Technical Department.

Key Responsibilities

• Develop and maintain literature, including data sheets, specifications, details, and technical bulletins.
• Work with marketing and sales to develop marketing literature.
• Provide technical support by answering customer and sales reps technical questions on products, systems, and code requirements; plus, writing letters, as needed.
• Maintain and update our third-party reports for our wall systems.
• Run internal and third-party testing for product development.
• Handle technical aspects to resolve internal and external customer complaints.
• Conduct market research for new product development or product improvement.
• Help with new product launches, including product testing, literature development, and training.
• Help update our website content.
• Participating in industry standards and trade groups.

Required Skills

• Strong communication and writing skills
• Must be comfortable talking to internal and external customers
• Must be able to write customer letters and technical documents
• Must be able to speak to the level of the listener
• Ideally, be comfortable with public speaking
• Be able to synthesize information from different sources to make connections and form educated responses
• Strong analytical and problem-solving skills
• Be able to manage multiple projects and constant changes/inputs
• Enjoy doing many different things
• Organized
• Intellectually curious; enjoy learning new things and being challenged
• Self-motivated with a high standard of performance
• Goes beyond what is asked
• Attention to details
• Work independently and in teams
• Be able to work with a wide variety of people; Ability to develop cooperative relationships to achieve results through win-win relationships
• Treat people with respect and dignity
• Honest/ethical; Do what you say, say what you mean
• Strong computer skills including using the full Microsoft 365 Suite

Highly Preferred Skills

• A technical degree (engineering, architecture, or sciences) and/or experience in construction or construction product manufacturing is highly desirable
• Experience using AutoCAD and doing web development

Experience and Education

We realize that this is a specialized position that will require training and time to learn, so we are excited to invest in you. A successful candidate could have a wide range of experience, from a recent college graduate with a technical mind to a person with decades of experience in construction. The keys to success will be a willingness to learn, communicating well, paying attention to details, and having strong interpersonal and problem-solving skills.

Job Details

• Full-time salaried position at our Corona, CA location.
• Competitive benefits - health, dental, and vision insurance; paid vacation and holidays; employee discounts
• Some travel required
• Salary range $65,000 to $90,000 depending on experience

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Technical support: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Ability to Commute:

• Corona, CA 92881 (Required)

Ability to Relocate:

• Corona, CA 92881: Relocate before starting work (Required)

Work Location: In person