What are the responsibilities and job description for the Field technician position at Omni Fiber LLC?
Commercial Field Technician
Omni Fiber provides a variety of perks and benefits :
Compensation
- Competitive Pay
- 401(k) with Employer Matching Contribution up to 4%
- Professional Development Reimbursement and Advancement Opportunities.
Time off
- Company Paid Holidays (8 days)
- Floating Holidays (3 days)
- Paid Time Off (15 days)
Benefits
- Medical, Dental, and Vision
- Life Insurance and Short-Term Disability
- HSA enrollment option with Employer Contribution
- Monthly internet and cell phone allowances
- Mileage reimbursement
- Paid company training
About the position :
The Commercial Field Technician will be directly involved with operational support of
ethernet, and voice services delivered to Enterprise, SMB, and MDU locations.
What you will do :
Install and verify configurations in customer-premise NID, routers, switches, and
phones.
Service validation testing including network stress and reachability for Internet,
Ethernet, and Voice / VoIP services
Diagnose, repair, replace faulty NID's, routers, switches, phones, cabling, and
circuit components.
Diagnose and repair carrier ethernet ELINE / ELAN / EVC services and provisioning
issues across the carrier ethernet network.
- Troubleshoot and repair IP routing and connectivity issues.
- Diagnose and repair fiber and optical CWDM / DWDM last mile components, verify fiber operability using OTDR and light meters.
- Perform customer advocacy and own the customer's service issue. Drive resolution
through partner organizations.
Display empathy and maintain professionalism while handling difficult customer
situations.
- Assist with maintaining and updating facility records.
- Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
- Operate company vehicle / equipment safely and professionally.
- Perform on-call rotation duties after regular business hours.
- Ability to communicate technical information to non-technical people.
Your experience :
- Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
- 2 years of fiber optic testing experience preferred.
- Read and update inventory systems, network diagrams and all on site labeling.
- Experience using an OTDR, and light meter.
- Familiar with carrier ethernet saturation, frame-loss, and other quality testing protocols.
- Fiber optic troubleshooting experience.
- Experience with VoIP and customer alarm systems.
- Multi Dwelling Unit Experience, Enterprise customer experience.
- Able to use Microsoft suite of applications including word, excel, and power point.
- Skilled in basic telephony and computer equipment.
- Familiar with aerial drop / cable installation, mechanical terminations, and testing
Your preferred qualifications :
- Strong collaboration skills working cross functionally.
- Strong troubleshooting analytical skills to quicky isolate and resolve service
impacting issues.
- Business fiber installation experience would be preferred.
- Fantastic customer service skills and professional attitude.
- Ability to remain calm under pressure.
- Possess and maintain a valid state driver's license and acceptable driving record.
- At times work in small, confined spaces or aloft (up to 28 ft.)
- Be available for overtime, emergency callouts and holiday work as needed for
maintain customer business operations.
- Ability to identify wire and cable colors.
- Physical ability to work from a kneeling or standing position for long periods.
- Ability to read prints and assist with redlines / construction drawings.
- Ability to lift and move up to 80 lbs
- Weigh less than 285 lbs since this is required for ladder safety.
Desired Qualifications
Knowledge or MEF standards (MEF-CECP / Ciena CE-A / CE-P certifications
preferred)
- Cisco CCNA or CCNP certifications preferred.
- Fiber optic training certifications.
Last updated : 2024-10-28
