What are the responsibilities and job description for the Bellperson - PM (Flex) position at Omni Hotels & Resorts?
Location
Royal Orleans Hotel
The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.
Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.
Job Description
To provide overnight assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
The candidate must be knowledgeable of the city attractions, restaurants, shops, etc. and willing to work overnights.
Responsibilities
- Use friendly and appropriate expressions when engaging guests
- Be fully acquainted with the different points of interest
- Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
- Ensure that the public areas and bell closet are maintained, clean and tidy
- Follow-up with guest complaints to ensure that any problems are resolved
- Ensure the floor is covered 100% of the time, including the Front Desk
- Call taxis and/or shuttle for guests as needed
- Assist, retrieve and load luggage for guests
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible
- Engage in conversation with as many guests as possible
- Attend all designated staff meetings and training sessions
- Complete all tasks assigned by manager
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Qualifications
- Excellent customer service skills
- Must have strong communication, presentation, training and organizational skills
- Maintain a professional business appearance, attitude and performance
- Candidates must be able to speak fluent English
- Must be able to work overnights including weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
