What are the responsibilities and job description for the Front Office Supervisor $250.00 Sign on Bonus position at Omni Hotels & Resorts?
Location
Riverfront Hotel
Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description
The candidate will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. The candidate will be responsible for training new associates.Responsibilities
- To be thoroughly acquainted with all check-in policies and procedures.
- To be experienced with various guest scenarios.
- To be familiar with all technical equipment related to the Front Desk.
- To be familiar with all hotel facilities and offerings.
- To understand the influence and importance of all departments on the Front Desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
- Understand and be able to perform rooms control duties.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
Qualifications
- Must be able to work a flexible schedule, including AM, PM, weekends and holidays.
- At least 2 years experience in the hospitality industry preferred.
- Previous supervisory experience, preferred.
- College degree preferred.
- Must be able to stand for prolonged periods of time.
- Bilingual strongly preferred.
- Must be able to stand for 8 hours.
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