Host / Greeter

Location

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description

To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures,  providing extraordinary customer service in accordance with Omni standards.

Responsibilities

• Maintain regular attendance in compliance with Omni standards.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.
• Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
• Introduce and assign server to guests.
• Thank every guest upon departure, and invite them to return.
• Control heavy volume at Restaurant entrance.
• Section off any reservations and server section.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Answer phone and record reservations. Handle all call-in orders. Use Open Table
• Process requisitions for the next day
• Effectively communicate reservations to MOD and Chef.
• Inform the guests about daily and weekly specials.
• Tend to and anticipate guests’ needs.
• Restock silverware.
• Responsible for familiarization of the menu.
• Perform and complete shift checklist.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by the restaurant manager.

Qualifications

• Must be able to multi task.
• Must be able to work flexible shift including nights, weekends, and holidays
• MICROS Experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Prior customer service experience preferred.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
•  Must have and maintain current Food Handlers and TABC certifications.