Hotel Manager

Overview

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

Reporting directly to the Area Managing Director, the Hotel Manager at Omni Mokara assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards.

Responsibilities

• Works closely with the other Executive Committee members to ensure all financial, service standards and employee relation goals are met.
• Participates in the hiring, training, scheduling, reviewing, and disciplining of all staff with the support of their operations management team.
• Coordinates, supervises, and directs all aspects of the operation with the support of department heads and assistant managers.
• Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.  Must be compliant with Forbes Four Star Standards.
• Directs property operation in Area Managing Director's absence.
• Maintains close communication with the Managing Director and other department/division heads.
• Recommends programs for the motivation and development of staff.
• Assists in developing annual budget and action plans, including annual objectives.
• Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
• Conducts daily review of hotel operations with Department Heads.
• Attends hotel operational meetings, rooms and food & beverage departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over the coming year

Qualifications

• Position requires a minimum of five years progressive Senior Leadership experience, with at least two of these years in an Executive Committee position. Must have experience in all areas of Hotel Operations, to include Rooms and Food & Beverage, preferably in an upscale hotel. • College degree required• Exceptional management skills with a proven track record in mentoring/leading a successful team• Ability to budget and forecast productivities and direct expenses• Ability to establish and maintain relationships with vendors, community, and organizations• Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.• Mastery level understanding of forecasting, scheduling, payroll, associate relation matters, service recovery, budgeting, managing inventories, cost control, daily reviews and analysis of operating results required